Floating Personal Banker- Sussex County, DE
About The Position
WSFS Bank’s Personal Banker provides products and services that strengthen customer relationships. The banker learns about customers’ financial needs, educates them, and recommends appropriate products and services through in-person interactions and outbound calls. The role opens new accounts, submits loan applications, resolves customer service issues, performs account maintenance, promotes digital banking services, and assists with teller transactions. Transactions must be processed promptly, efficiently, accurately, and courteously. The incumbent complies with bank policies, procedures, and regulatory banking requirements. The position includes a 4–6 month training period with classroom and hands-on learning at various banking offices. Training covers transaction processing and account-opening applications, customer service, relationship building, and referral techniques. This is a full-time, 40-hour-per-week position with a flexible rotating weekly schedule. The stated schedule is Monday–Friday, 8 AM–6 PM, and Saturday, 9 AM–1 PM; working 2–3 Saturdays per month is required, and the schedule may change based on business needs. The role travels to branch locations within Sussex County, Delaware. The position offers a competitive base salary, incentive opportunities, and benefits. Candidates must be legally authorized to work in the United States without an employer-sponsored visa petition.
Requirements
- High school diploma or equivalent.
- At least one year of face-to-face customer service experience.
- Previous cash handling experience.
- Prior consultative sales experience.
- Proven ability to work with customers in an enthusiastic manner.
- Attention to detail.
- Ability to use and learn multiple banking and software programs.
- Excellent customer service skills.
- Excellent oral and written communication skills.
- Ability to market Bank products and services.
- Legally authorized to work in the United States without an employer-sponsored visa petition.
- Available for a flexible rotating weekly schedule, including 2–3 Saturdays per month.
Nice To Haves
- One year of previous banking experience is preferred.
- Previous experience in a retail sales environment is strongly preferred.
Responsibilities
- Learn customers’ financial needs and educate them about appropriate products and services.
- Recommend and promote bank products and services through in-person interactions and outbound calling.
- Open new accounts and submit loan applications.
- Comply with bank policies, procedures, and regulatory banking requirements.
- Resolve customer service issues and perform account maintenance requests.
- Recommend and promote the Bank’s digital banking services.
- Assist customers with teller transactions and process transactions in a timely, efficient, accurate, and friendly manner.
- Attend classroom and hands-on training at various banking offices.
- Travel to branch locations within Sussex County, Delaware.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) plan
- Life insurance
- Accident insurance
- Disability insurance
- Flexible spending accounts (FSAs)
- Health savings accounts (HSAs)
- Wellness programs
- Paid parental leave may be available
- Military leave may be available
- Vacation and other paid time off may be available
- Sick leave in accordance with applicable state laws
- Paid holidays
- Discretionary and formula-based incentive and retention awards may be available to eligible Associates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
