Floating Personal Banker- Sussex County, DE
About The Position
WSFS Bank Personal Bankers provide products and services that strengthen customer relationships. They learn about customers’ financial needs, educate them, and recommend appropriate products and services through in-person interactions and outbound calls. The role includes opening new accounts, submitting loan applications, resolving service issues, completing account maintenance requests, promoting digital banking services, and assisting with teller transactions. Transactions must be processed accurately, efficiently, promptly, and courteously while complying with Bank policies, procedures, and regulatory requirements. The role includes a 4–6 month training period with classroom and hands-on learning at various banking offices. Training covers transaction processing and account-opening applications, customer service, relationship building, and referrals. The position is full-time at 40 hours per week, with a flexible rotating weekly schedule and 2–3 Saturdays per month required. The schedule may change based on business needs. The employee will travel to branch locations within Sussex County, Delaware.
Requirements
- High school diploma or equivalent.
- At least one year of face-to-face customer service experience.
- Previous cash handling experience.
- Prior consultative sales experience.
- Ability to work with customers in an enthusiastic manner.
- Attention to detail.
- Ability to use and learn multiple banking and software programs.
- Excellent customer service skills.
- Excellent oral and written communication skills.
- Ability to market Bank products and services.
- Legally authorized to work in the United States without an employer-sponsored visa petition.
Nice To Haves
- One year of previous banking experience is preferred.
- Previous experience in a retail sales environment is strongly preferred.
Responsibilities
- Build customer relationships by learning about customers’ financial needs and educating them about appropriate products and services.
- Recommend and promote Bank products and services through in-person interactions and outbound calls.
- Open new accounts and submit loan applications.
- Comply with Bank policies and procedures and regulatory banking requirements.
- Resolve customer service issues and complete account maintenance requests.
- Promote the Bank’s digital banking services.
- Assist customers with teller transactions and process transactions accurately, efficiently, promptly, and courteously.
- Travel to branch locations within Sussex County, Delaware.
- Participate in classroom and hands-on training at various banking offices.
Benefits
- Competitive base salary and incentive opportunities.
- Medical, dental, and vision coverage.
- 401(k) plan.
- Life, accident, and disability insurance.
- Flexible spending accounts and health savings accounts.
- Wellness programs.
- Paid parental leave may be available to eligible Associates.
- Military leave may be available to eligible Associates.
- Vacation and other paid time off may be available to eligible Associates.
- Sick leave in accordance with applicable state laws.
- Paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
