Bilingual Personal Banker

CENTRAL BANCOMPANY, INC.•Columbia, MO

12d

About The Position

The Bilingual Personal Banker assists with branch operations and provides customer service, teller transactions, account opening, product information, problem resolution, and cross-selling. The role supports the Consumer Banking Manager and branch leadership, helps ensure compliance with bank policies and procedures, and serves as a resource for operational and customer issues. It includes entry-level supervision and support of team members through transaction assistance, risk assessment, coaching, motivation, and example-setting in sales, service, and operations. The position handles teller and customer-service duties on a regular rotation, helps organize daily work plans around customer flow and processing needs, and supports branch and individual sales goals. It requires knowledge of bank products, services, regulations, compliance, fraud prevention, cash handling, and branch controls. The role may involve a fast-paced environment and travel to branches in Audrain County, Boone County, and Moberly. Mileage is reimbursed for travel to Audrain County and Moberly. The position includes an Exclusive Flex Team Quarterly Bonus.

Requirements

Fluent Spanish speaking ability.
Bachelor's degree or an equivalent combination of education, training, and experience providing the required knowledge, skills, and abilities.
Thorough knowledge of teller and new-account functions, bank regulations, bank policies and procedures, and bank products and services.
Strong attention to detail and ability to work accurately.
Excellent oral and written communication skills and strong customer-relations skills.
Ability to work cooperatively and professionally with employees and customers.
Good judgment and ability to handle confidential information, analyze information quickly and accurately, and make decisions.
Willingness to assume additional responsibilities, duties, and projects.
Successful completion of in-house training programs.
Computer skills, including email, printer, copier, and Microsoft Office.
Ability to use an image scanner, cash counting machine, cash dispensing machine, and coin counter.

Responsibilities

Assist with branch operations and ensure established policies, procedures, and operating procedures are followed.
Assist customers and employees, support staff motivation, and help achieve branch and individual sales goals.
Open and close the branch.
Perform teller duties, including receiving checks and cash for deposits and payments, verifying amounts, examining endorsements, ownership and fraud risk, cashing checks, and processing withdrawals.
Count, check, and reconcile coins, currency, and transactions accurately.
Open and close customer accounts, answer inquiries about financial products and services, resolve customer problems, and cross-sell offerings.
Rotate regularly through day-to-day customer service and teller responsibilities.
Provide courteous, professional service to customers and coworkers and resolve difficult situations with tact and diplomacy.
Maintain thorough knowledge of bank products and services and help ensure other branch personnel are knowledgeable.
Pursue sales opportunities and recommend products and services that meet customer needs.
Work with the Manager to set goals and make efforts to reach them; participate in sales programs to generate new customers and refer customers to other business departments.
Arrange daily work plans to manage customer flow and processing requirements while meeting customer service and record-keeping needs.
Follow branch control and cash-handling procedures and applicable banking regulations, including the Bank Secrecy Act and information security initiatives.
Understand the role during a robbery and follow proper post-robbery procedures.
Assist with staff training, transactions, risk assessment, coaching, and motivation.
Complete other tasks as directed.
Travel to branches in Audrain County, Boone County, and Moberly.