Patient Representative Jobs

About The Position

Requirements

• One year of college or technical school, or a high school diploma or equivalent plus one year of relevant experience.
• Strong organizational skills.
• Knowledge of medical procedures and medical terminology.
• Excellent oral and written communication skills.
• Ability to effectively use an electronic medical record.
• Ability to work in a fast-paced outpatient family and behavioral health clinic environment.

Responsibilities

• Answer phone calls and route them to the appropriate person, or accurately document patient or representative messages and deliver them to the appropriate care team members in a timely manner.
• Schedule appointments for physicians, nurse practitioners, therapists, nurses, nutritional services, and peer specialists; contact clients to reschedule appointments or provide reminders when warranted.
• Register patients, including confirming identification and entering accurate demographic, insurance, and check-in details in the electronic medical record, while noting patient-specific alerts.
• Collect and process co-pays and provide receipts.
• Process mail and faxes and make copies as requested.
• Troubleshoot printers and copiers, request necessary supplies such as toner and paper, and prepare and process work orders as required.

Benefits

• Competitive compensation and paid time off package
• Family-friendly workplace
• Medical, dental, and vision coverage
• 401(k) retirement savings plan
• Continuing education opportunities
• Collaborative and supportive team atmosphere