Patient Service Rep I
About The Position
The Patient Service Representative I (PSR I) supports a seamless and positive patient experience at Axia Women’s Health. As an initial and final point of contact for in-office visitors and incoming callers, the PSR I provides customer service and manages front-desk responsibilities, including scheduling and modifying appointments, responding to patient inquiries, and supporting administrative workflows. The role helps ensure patient interactions reflect Axia’s commitment to quality, compassion, and efficiency. This full-time position is at South Care Center in Indianapolis, Indiana. Office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. The representative may be asked to provide coverage at satellite locations as needed.
Requirements
- High school diploma or equivalent.
- Excellent written and verbal communication and customer service skills.
- Ability to multitask in a fast-paced environment.
- Compassionate and empathetic approach to patients.
- Strong time-management skills and ability to prioritize tasks and patients.
- Ability to work collaboratively in a team environment.
- Adaptability to changing priorities and conditions.
- Willingness to work a flexible schedule and provide coverage at satellite locations as needed.
Nice To Haves
- Medical receptionist or patient service representative experience.
Responsibilities
- Greet patients and visitors courteously, assist them, and direct them to the appropriate waiting area.
- Notify appropriate personnel to meet patients and escort them to exam rooms.
- Route phone calls promptly and professionally through transfers, paging, voicemail, or redirection.
- Retrieve and route messages from the answering service.
- Screen solicitors courteously for relevance to the care center’s needs.
- Register new or existing patients and activate patient files.
- Collect and record copayments as required.
- Verify patient insurance eligibility and communicate benefit limitations.
- Assist with scheduling appointments and follow-up visits.
- Document patient encounters accurately and in detail.
- Provide additional support to patients and medical staff as needed.
- Collaborate with clinical colleagues, management, and other staff to support efficient practice operations.
- Comply with standard operating procedures and policies, including HIPAA and OSHA requirements.
- Adhere to practice policies, procedures, and protocols.
- Participate in team meetings and contribute to quality improvement initiatives.
- Represent the organization’s mission, vision, and values through ethical, professional conduct and integrity.
- Help create a positive work environment aligned with organizational goals and objectives.
- Perform other duties as assigned.
Benefits
- Medical insurance plan options, with benefits beginning the first of the month after starting.
- Dental, vision, supplemental life insurance, FSA, HSA, identity theft, long-term care, pet insurance, and other insurance options.
- 401(k) matching.
- Generous paid time off, with additional time off for volunteering.
- Access to Axia providers at little to no cost through Axia’s medical insurance.
- Company-paid life insurance and short-term and long-term disability coverage.
- Free counseling for colleagues and family members, including parents and parents-in-law.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
