Patient Services Representative

Signature Health Inc • Lakewood, OH

6d

About The Position

Signature Health provides integrated healthcare for community members with mental illness and/or addiction. The Patient Services Representative provides patient support by completing patient registration, maintaining accurate patient and insurance information in the EHR, and scheduling services. The role helps ensure an excellent patient experience when answering calls, greeting patients and families, checking patients in, and assisting with scheduling.

The position reports to the Manager, Patient Services. Work is normally performed in an interior office or clinical environment. Although operating hours are generally standard, evening and extended hours may be required. Employees must comply with the annual influenza vaccination policy; medical or religious exemptions may be submitted for review but are not guaranteed. Signature Health is a drug-free workplace, and applicants who receive a conditional offer must pass a pre-employment drug screen.

Requirements

• High school diploma or equivalent.
• At least 1 year of office, customer service, or related experience.
• Experience working with an EHR system.
• Demonstrated proficiency with Microsoft Office, Word, and Excel.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.
• Compliance with Signature Health’s annual influenza vaccination policy; exemption requests may be submitted for review.
• Successful completion of a pre-employment drug screen after receiving a conditional job offer.

Nice To Haves

• Medical office experience.
• Previous experience in a primary care or behavioral health setting.
• Knowledge of insurance, particularly Medicare, Medicare Advantage, and Medicaid.
• EPIC experience.

Responsibilities

• Welcome patients and their families with a friendly, courteous, and professional first impression.
• Accurately capture and update patient registration data and required documents in the EHR.
• Schedule all available services accurately and help manage provider and clinician schedules effectively.
• Address and collect copayments and other amounts owed, explain patients’ financial responsibilities, and refer patients for financial assistance when needed.
• Maintain dependable, patient, kind, and professional communication, and assist colleagues.
• Maintain reliable and punctual attendance, minimize unplanned absences, and schedule planned time off as needed.
• Verify patient insurance and coverage and ensure the information is accurately reflected in the EHR.
• Provide administrative support, including scanning, faxing, and mailing.
• Organize and multitask to complete daily responsibilities efficiently.
• Use Epic and other platforms needed to complete assigned work.
• Protect patient confidentiality and privacy by complying with HIPAA regulations.
• Perform other duties or job-related assignments as requested.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) match.
• HealthJoy, a no-cost medical and mental health online resource available on Day 1.
• Robust earned paid time off (PTO) program.
• Federal Loan Forgiveness Program for eligible roles.
• Professional development support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED