RHC - Patient Care Representative

US Eye•North Fort Myers, FL

6d•Onsite

About The Position

US Eye is a physician-led, patient-centric network of eye care practices providing ophthalmology, optometry, dermatology, and facial surgery services. Retina Health Center, part of US Eye, provides ophthalmology services from offices in Fort Myers and Naples, Florida, and specializes in diagnosing and treating retinal conditions. Patient Care Representatives maintain a friendly, professional environment and serve as the first and last point of contact for patients. They support a positive patient experience through attentive reception, administrative coordination, communication, and payment collection. This is a full-time position located in Fort Myers, Florida, with travel to other locations as necessary.

Requirements

High school diploma.
Experience with Microsoft Office products.
Prior experience in a customer service role.
Ability to work under pressure and respond positively to patient requests.
Ability to read, write, and perform mathematical calculations.
Ability to follow oral and written instructions.
Ability to multitask, work in a fast-paced environment, and manage time to meet organizational deadlines and requirements.
Demonstrated knowledge of materials, methods, instruments, and equipment.

Nice To Haves

Associate’s degree.

Responsibilities

Greet and direct patients, visitors, and staff; monitor reception areas and provide assistance as needed.
Provide a prompt check-in experience by verifying information and assisting patients with questionnaires and forms.
Print daily team and physician schedules.
Assist walk-in patients, respond to scheduling inquiries, and handle prescription or record pick-ups.
Share pertinent information using telephone systems and computer software.
Cross-check and update next-day charts against the appointment schedule.
Maintain an orderly workspace that supports the integrity and safety of patients and staff.
Make appointment confirmation calls based on the patient appointment schedule.
Collect co-payments, fees for non-covered services, and existing account balances during checkout.
Complete requested reports and forms.
Perform additional administrative responsibilities as needed.