RHC - Patient Care Representative

US Eye•Fort Myers, FL

5d•Onsite

About The Position

The Patient Care Representative is responsible for maintaining a friendly, professional environment and serving as the first and last point of contact for patients. The role supports a positive patient experience through courteous, attentive, and organized service, as well as front-desk and administrative support at Retina Health Center in Fort Myers, Florida. Travel to other locations may be necessary.

Requirements

High school diploma.
Experience with Microsoft Office products.
Prior experience in a customer service role.
Ability to work under pressure and respond positively to patient requests.
Demonstrated knowledge of materials, methods, instruments, and equipment.
Ability to read, write, and perform mathematical calculations.
Ability to follow oral and written instructions.
Ability to multitask, work in a fast-paced environment, and manage time to meet organizational deadlines and requirements.

Nice To Haves

Associate’s degree.

Responsibilities

Greet and direct patients, visitors, and staff upon entry to the practice.
Monitor reception areas throughout the day and provide assistance as needed.
Provide prompt, pleasant patient check-in by verifying information and helping with questionnaires and forms.
Print daily team and physician schedules.
Assist walk-in patients and respond to scheduling inquiries and prescription or record pickup requests.
Communicate pertinent information using telephone and computer software systems.
Cross-check and update next-day charts against the appointment schedule.
Maintain an orderly workspace that supports the integrity and safety of patients and staff.
Make appointment confirmation calls based on the patient appointment schedule.
Collect co-payments, fees for non-covered services, and outstanding account balances during checkout.
Complete requested reports and forms.
Perform additional administrative responsibilities as needed.