Patient Access Representative

Liberty Resources, Inc.•Syracuse, NY

About The Position

Liberty Resources Integrated Health Care is seeking a Patient Access Representative to perform customer service functions, primarily by phone, in support of clinic operations. The role supports an outpatient family and behavioral health clinic and includes appointment scheduling, patient registration, communication with patients and care teams, payment processing, and general office support.

Requirements

One year of college or technical school, or a high school diploma or equivalent plus one year of relevant experience.
Strong organizational skills.
Knowledge of medical procedures and medical terminology.
Excellent oral and written communication skills.
Ability to effectively use an electronic medical record.
Ability to work in a fast-paced outpatient family and behavioral health clinic environment.

Responsibilities

Answer phone calls and route them to the appropriate person, or accurately document patient or representative messages and deliver them to the appropriate care team members in a timely manner.
Schedule appointments for physicians, nurse practitioners, therapists, nurses, nutritional services, and peer specialists; contact clients to reschedule appointments or provide reminders when warranted.
Register patients, including confirming identification and entering accurate demographic, insurance, and check-in details in the electronic medical record, while noting patient-specific alerts.
Collect and process co-pays and provide receipts.
Process mail and faxes and make copies as requested.
Troubleshoot printers and copiers, request necessary supplies such as toner and paper, and prepare and process work orders as required.