Patient Services Representative - Issaquah Urgent Care (Full-Time/Evening)

Overlake Hospital Medical Center • Issaquah, SC

6d

About The Position

Overlake Medical Center and Clinics is hiring a full-time Patient Services Representative for its Issaquah Urgent Care. The role provides customer service and front office support to patients, coordinates communications among staff, patients, and providers regarding patient check-in, and collects and distributes records to appropriate staff through the Epic electronic medical record system. It also performs clerical, scheduling, and records activities in support of patients and staff. The schedule is Saturday through Wednesday, 2:00 p.m. to 10:30 p.m.

Overlake describes its practice as focused on coordinated, comprehensive care, high-quality outcomes, and a strong patient experience. It aims to provide a respectful, supportive work environment and offers employee benefits and professional development opportunities.

Requirements

• High school diploma or GED.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multitask and be organized and detail oriented.
• Proficient computer keyboard skills.

Nice To Haves

• At least one year of administrative experience in a medical facility.
• Previous physician office, hospital, or other frontline customer contact experience in a business setting.

Responsibilities

• Provide exceptional customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about the patient check-in process.
• Collect records and distribute them to appropriate staff using the Epic electronic medical record system.
• Perform clerical, scheduling, and records activities in support of patients and staff.

Benefits

• Free public transportation pass (ORCA).
• Competitive compensation package.
• Generous paid time off.
• Medical, dental, and vision coverage.
• Retirement plan with matching.
• Long-term disability coverage.
• Flexible spending account.
• Extended illness banked hours.
• Free parking.
• Employee Assistance Program.
• Professional development.
• Cell phone plan discounts.
• Discounted Mariners and Sounders tickets.
• Computer discounts.
• Discounted lift tickets.
• Discounted movie tickets.
• Discounted gym memberships.
• Free Seattle Art Museum passes.
• Medical insurance premiums as low as $0 per month.
• Some Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Retirement plan matching starting at 5% and increasing to 7% after five years, with immediate vesting.
• Pre-tax and Roth after-tax retirement savings plans.
• Caregiver support program for needs including childcare and eldercare.
• ORCA transit passes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED