Patient Service Representative

MultiCare Health System•Tacoma, WA

6d•Onsite

About The Position

The Patient Services Representative (PSR) supports MultiCare Imaging Services and helps provide a high-quality experience for patients. The role may involve patient registration and order entry, retrieving prior imaging, preparing materials, and assisting with scheduling. The PSR greets and checks in patients, verifies information they provide, identifies and resolves needs related to patient intake and care, and builds collaborative relationships with patients and fellow caregivers. This position is based at Tacoma General Hospital in Tacoma, Washington. The schedule is Thursday through Saturday, 6:30 a.m. to 7:00 p.m., at 0.9 FTE.

Requirements

Six months of customer service experience.
Demonstrated basic computer skills.
Strong interpersonal and communication skills.

Nice To Haves

One year of customer service experience in a hospital or medical office.

Responsibilities

Greet incoming customers professionally, assess their needs, and ensure those needs are met while exceeding customer service expectations.
Update and verify patient demographic, insurance, and contact information.
Assist customers with completing forms required for regulatory and billing purposes before clinical care.
Scan necessary paperwork and educate patients about financial assistance.
Direct patients on next steps and inform them about delays and wait times.
Schedule appointments promptly.
Proactively request payments for current and past medical services and process payments according to appropriate procedures.
Support administrative functions of the clinic.
Coordinate with care teams and employees to provide a seamless patient experience.
Complete training and pass-off requirements.