Parts Manager Jobs

About The Position

Requirements

• Bachelor's degree or equivalent work experience in parts operations and parts sales at the management level.
• Strong organizational skills.
• Strong communication skills.
• Excellent employee relations skills.
• Good computer and systems knowledge.
• Working knowledge of sales techniques and methodologies.
• Solid inventory management knowledge.
• Product knowledge, including features and benefits of all commodities sold.
• “Works and Wears” undercarriage measurement knowledge.
• Solid understanding of pricing principles and the effects of discounting.
• Working knowledge of warehouse storage systems and storage layout principles.

Nice To Haves

• Diesel mechanic experience is welcome.
• Purchasing certification, if possible.
• Good understanding of financial reporting principles.
• Supervisory and management training in related fields.

Responsibilities

• Organize, develop, and maintain an organization chart showing the parts group's lines of authority and responsibility.
• Maintain written job descriptions for all parts functions in conjunction with Human Resources.
• Determine parts sales methodologies and workflows to improve effectiveness, efficiency, and customer satisfaction.
• Monitor performance standards and measurements; maintain parts efficiency and management reports and reporting methods.
• Work with Human Resources to recruit, hire, and train parts employees.
• Plan educational and training programs on company policies and procedures, parts sales, and inventory control.
• Coordinate ongoing outside training and professional development for key department employees.
• Provide leadership to achieve profitable parts sales and processes while meeting customer service and satisfaction standards.
• Conduct regular parts meetings and training sessions to communicate objectives and policies, develop specialized skills, and encourage employee participation and growth.
• Observe parts employees at work and coach them to develop skills and maintain high-quality, effective, and efficient work.
• Supervise direct reports and provide guidance toward corporate and personal goals.
• Monitor the department's and employees' progress toward customer satisfaction, market penetration, and parts goals; identify deviations and recommend or take corrective action.
• Consult daily with direct reports, in person or by phone.
• Hold meetings with parts personnel at least monthly to compare performance with standards and goals and assist employees in achieving their goals.
• Discipline parts group personnel within company policy, including termination when necessary.
• Manage customer parts and order processing, telephone sales, in-store merchandising, inventory, purchasing and expediting, warehousing, shipping and receiving, office functions, pickup and delivery, and related safety programs.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with match
• Paid time off and vacation
• Paid birthday holiday
• Short- and long-term disability
• Growth opportunities
• Paid training
• Monthly profit-sharing bonus
• Employee Stock Ownership Plan (ESOP)
• Health and wellness program
• Discounts on products and services