Store Manager

O'Reilly Auto Parts•Grand Rapids, MI

16d

About The Position

The Store Manager is responsible for the store’s sales, profitability, appearance, and overall operations. The position aims to achieve consistent sales growth, maintain the proper O’Reilly image, operate the store as a profit center, and follow policies and procedures so the store runs as economically and efficiently as possible. The Store Manager directs and supervises store team members, manages customer and professional sales activity, develops work schedules, supports team training, and coordinates with district, territory sales, sales, pricing, inventory control, and credit teams. The role also oversees merchandising, store accounting, charge accounts, loss prevention, store vehicles, and property maintenance. The position includes attending the Annual Managers’ Conference and performing other duties as assigned.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
Manager Development Program module.
Strong verbal and written communication skills.
Well organized, with the ability to prioritize effectively and manage time efficiently.
Knowledge of automotive parts, equipment, and systems.

Nice To Haves

Fluency in multiple languages; Spanish is highly desired.
Certified Parts Professional Certification.
ASE certification.

Responsibilities

Maximize sales by directing team members to provide customers with prompt, courteous, and professional service.
Solicit orders, sell company products, and represent the company in accordance with company policies.
Maintain the customer base, increase sales volume at assigned accounts, review customer needs to gain market share, and solicit stocking-type business, daily needs, and equipment sales.
Communicate and coordinate sales call efforts with the Territory Sales Manager.
Supervise work performed by store team members and work jointly with the District Manager on recruiting, testing, hiring, evaluating, promoting, disciplining, and discharging team members under the manager’s supervision.
Use Scheduling & Timekeeping recommendations based on sales and payroll forecasting to develop and post work schedules for each pay period.
Review team member timecards for clocking accuracy and correct missed punches daily.
Ensure store team members continually improve their skills through company training on policies and procedures, customer service, computer operations, catalogs, sales, and safety.
Work with the Sales and Pricing Departments, with assistance from the District Manager, to establish pricing levels for professional customers.
Maximize gross profit on outside purchases.
Monitor non-competitive price overrides and price matches to ensure policy compliance and profitability and prevent discounting abuse.
Ensure the store is organized and operates according to company policies and procedures.
Communicate new company information to team members as necessary.
Implement planogram changes and merchandising plans as outlined.
Provide the Inventory Control Department with accurate and timely stock adjustment recaps.
Accurately handle daily store accounting functions, including sales reports, bank deposits, cash drawers, and check processing.
Monitor charge accounts, address past-due situations promptly, and regularly communicate the status of problem accounts with the Territory Sales Manager and credit department.
Monitor areas susceptible to loss and implement loss prevention procedures, including procedures for billing, cash refunds, credit and stock transfers, core and warranty transactions, key and safe controls, alarm codes, and shoplifting prevention.
Ensure store vehicles are clean and well maintained and that daily and monthly inspections are completed properly.
Report property and building needs through the Maintenance and Repair System (MARS) or to the District Manager.
Attend the Annual Managers’ Conference.
Perform other duties as assigned.