General Manager I Store 7356 Hondo TX
About The Position
The General Manager is a professional-level sales and management position responsible for supporting both sides of the business. The role inspires and develops the team, helps customers succeed, and grows the business with integrity. It requires understanding store systems, automotive systems, and parts, as well as the ability to identify and troubleshoot customer needs and assist with DIY projects. The General Manager develops and maintains Professional Customer relationships and grows related programs, while being accountable for financial metrics and service and appearance standards. This exempt position requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is five to six days per week, with 11-hour shifts, rotating nights and weekends, and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. The schedule is based on the needs of the business.
Requirements
- Two to three years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
- Successful experience managing profitability, with demonstrated financial and business acumen.
- High school diploma or GED.
- Valid driver's license.
- Communicate effectively and build strong relationships with Customers, peers, and upper management.
- Speak and write English.
- Use Microsoft Word and Excel effectively.
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentages.
- Review and analyze business reports, including profit and loss statements.
- Hold others accountable, inspect work quality, and provide inspiring feedback.
- Work a variety of days, evenings, and weekends as needed.
- Ability to locate and stock parts; perform advanced parts lookup and sourcing, including special orders, FDO, and second sources.
- Ability to execute and train project and product quality recommendations, store operating processes, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
- Ability to recruit, select, hire, and develop quality Team Members and build and grow relationships with Professional Customers.
- Meet the physical demands of the role, including frequently lifting or moving up to 50 pounds and occasionally lifting or moving up to 100 pounds.
Nice To Haves
- Bachelor’s degree in business or a related area.
- ASE certification.
- Working knowledge of automotive systems.
- Spanish language skills.
- PowerPoint proficiency.
- Ability to become ASE P2 certified or an ASE-ready equivalent.
Responsibilities
- Achieve overall store sales goals and service objectives.
- Manage and grow Professional Customer relationships and sales, including building action plans and holding the team accountable for executing them.
- Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
- Ensure execution of inventory and operational standards.
- Coach Team Members to meet Customer expectations for both DIY and Professional Customers.
- Perform manager-on-duty responsibilities, including touch-base conversations and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
- Lead change management.
- Embrace diversity and foster a respectful environment for Customers and Team Members.
- Provide DIY services, including battery installation and testing and wiper installation.
- Assist the District or Region with other functions upon request.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
