General Manager I Store 6888 Laredo TX

Advance Stores Company•Laredo, TX

3d•Onsite

About The Position

The General Manager is a professional-level sales and management role responsible for inspiring the store team, helping customers succeed, and growing the business with integrity. The position supports both sales and operational functions and requires knowledge of store systems, automotive systems, and parts, along with the ability to identify and troubleshoot customer needs and assist with do-it-yourself (DIY) projects. The General Manager develops and maintains Professional Customer relationships, grows related programs, achieves financial metrics, and maintains service and store-appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts, an hour for lunch, and rotating nights and weekends. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. The schedule is based on the needs of the business. The role includes hiring, developing, coaching, scheduling, and engaging Team Members; managing store sales, customer relationships, inventory, and operations; and leading the team in delivering customer service and executing store standards. General Managers may also provide DIY services such as battery installation and testing and wiper installation, and assist the District or Region with other functions upon request.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to communicate effectively in spoken and written English and build strong relationships with Customers, peers, and upper management.
Effective use of Microsoft Word and Excel.
Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to recruit, select, hire, and develop Team Members.
Ability to build and grow relationships with Professional Customers.
Ability to perform the physical demands of the role, including frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.

Nice To Haves

Bachelor’s degree in business or a related area.
Working knowledge of automotive systems.
Spanish language skills.
ASE certification; ASE P2 certification or an equivalent ASE-ready qualification is referenced as a success factor.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.