Assistant Store Manager

O'Reilly Auto Parts•Roanoke, AL

16d

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. This role manages the store during the Store Manager’s absence or when working opposing shifts, and leads store team members in serving customers. Bilingual candidates are encouraged to apply; Spanish is highly desired. The position helps maintain customer service standards and store staffing, supports team member goals, coaching, training, and hiring, and ensures transactions, orders, returns, merchandising, communications, and company procedures are handled properly. The Assistant Store Manager also performs opening and closing duties and helps maintain the store, its equipment, and delivery vehicles. O’Reilly Auto Parts describes its career opportunities as supported by a promote-from-within philosophy. The company offers the compensation and benefits listed below. It is an equal opportunity employer and states that reasonable accommodations may be available to qualified individuals with disabilities.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team member execution of customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, and Rock the Lot.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, particularly during peak business hours.
Assist the Store Manager in setting team member goals, providing feedback, coaching and mentoring team members, and ensuring their training is current.
Assist with recruiting and hiring tasks, including scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers when shipments arrive as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are processed efficiently and courteously, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members comply with company policies, including posted schedules, management approval of schedule changes or deviations, and correct clock-in and clock-out practices.
Perform store opening and closing duties, including day-end procedures; verifying and securing money and deposits; preparing bank deposits as needed; ensuring night security lights are on; locking doors and securing the building; arming or disarming security alarms; and checking, securing, and locking delivery vehicles in a designated secure area.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.