Service Shop Manager

Genuine Parts Company•Cleveland, OH

16d

About The Position

The Service Shop Manager plans, manages, and reviews production operations to achieve output and quality objectives. The role leads, hires, trains, and coaches a team of shop employees, typically with budget and hire/fire authority. The manager oversees production scheduling, task assignments, resources, service quality, safety, and regulatory compliance. The position also supports products installed at customer locations and maintains quality and safety programs.

Requirements

High school diploma or GED typically required.
Ten or more years of related experience, or an equivalent combination.
Strong verbal and written communication skills.
Ability to manage, motivate, and handle multiple priorities daily.
Ability to operate shop equipment safely.
Knowledge of metals and measurements used in machining processes.
Knowledge of machinist, CAD, and/or CAM software.
Knowledge of mathematics and its application.
Knowledge of raw materials, production processes, quality control, costs, and techniques for maximizing the effective manufacture and distribution of goods.
Knowledge of monitoring gauges, dials, or other indicators to confirm proper machine operation.
Ability to read hydraulic schematics.
Strong mechanical knowledge.

Responsibilities

Lead a team of five or more shop employees performing skilled trades, apprentice craft work, and production machine operations.
Develop and implement production schedules to use labor, tools, and equipment effectively.
Coach shop employees and provide feedback.
Assign and coordinate tasks according to workload.
Monitor performance metrics and allocate resources to maintain high-quality service and efficiency.
Ensure processes and environmental conditions comply with local and national regulations and organizational safety standards.
Provide installation, diagnostics, repair, and support for products operating at customer locations.
Maintain and promote ISO, the Motion Quality System, and the Safety and Loss Prevention program.
Maintain positive relationships with vendors, branch personnel, and Motion specialists.
Evaluate, check, and sign completed items leaving the shop facility.
Perform other duties as assigned.