Service Shop Manager

Genuine Parts Company•Pensacola, FL

22h

About The Position

The Service Shop Manager plans, manages, and reviews production operations to achieve output and quality objectives. The role leads, hires, trains, and coaches a team of shop employees, typically with budget and hire/fire authority. It oversees production scheduling, task coordination, performance monitoring, resource allocation, and compliance with regulatory requirements and organizational safety standards. The manager is also responsible for installation, diagnostics, repair, and support of products operating at customer locations; maintaining the ISO and Motion Quality System and the Safety and Loss Prevention program; maintaining positive working relationships with vendors, branch personnel, and Motion specialists; and evaluating, checking, and signing completed items leaving the shop facility. Other duties may be assigned.

Requirements

High school diploma or GED, typically required.
Ten or more years of related experience, or an equivalent combination.
Strong verbal and written communication skills.
Ability to manage, motivate, and handle multiple priorities daily.
Ability to operate shop equipment safely.
Knowledge of metals and measurements used in machining processes.
Knowledge of machinist, CAD, and/or CAM software.
Knowledge of mathematics and its application.
Knowledge of raw materials, production processes, quality control, costs, and techniques for maximizing the effective manufacture and distribution of goods.
Knowledge of monitoring gauges, dials, or other indicators to determine whether a machine is working properly.
Ability to read hydraulic schematics.
Strong mechanical knowledge.

Responsibilities

Lead a team of five or more shop employees performing skilled trades, apprentice craft work, and production machine operations.
Hire, train, and coach shop employees; provide coaching and feedback.
Develop and implement production schedules to use labor, tools, and equipment effectively.
Assign and coordinate tasks based on workload.
Monitor performance metrics and allocate resources to support quality service and efficiency.
Ensure processes and environmental conditions comply with applicable local and national regulations and organizational safety standards.
Oversee installation, diagnostics, repair, and support for products installed and operating at customer locations.
Maintain and promote the ISO and Motion Quality System and the Safety and Loss Prevention program.
Maintain positive rapport with vendors, branch personnel, and Motion specialists.
Evaluate, check, and sign completed items leaving the shop facility.
Perform other duties as assigned.