Associate Manager

O'Reilly Auto Parts • Locust Grove, GA

1d

About The Position

The Associate Manager assists the Store Manager with sales, profitability, store appearance, and overall operations. The role supervises store or HUB operations and team members, supports hiring and performance management, and helps ensure team members receive ongoing training. The Associate Manager may support store accounting, inventory control, payroll, delivery fleet maintenance, scheduling, commercial sales, pricing, and customer service. The position may also serve as City Delivery Supervisor, overseeing HUB staff, route schedules, and deliveries to area stores. The role supports safe, efficient operations and performs other duties as assigned.

Requirements

• High school diploma or equivalent (GED).
• Completion of the Assistant Manager Certification, Sales Specialist Training, Manager Development Program, and Installer Service Specialist.
• Excellent interpersonal and leadership skills.
• Ability to read and match numerical and alphabetical characters quickly and accurately.
• Knowledge of automotive parts, equipment, and systems.

Nice To Haves

• Fluency in multiple languages; Spanish is highly desired.
• ASE Certification.

Responsibilities

• Supervise wholesale or retail store operations and the team members involved.
• Supervise work performed by team members assigned to the store or HUB store.
• Work with the District Manager and Store Manager on recruiting, testing, hiring, evaluating, promoting, disciplining, and discharging supervised team members.
• Communicate company information to store team members.
• Train new team members, conduct performance evaluations, and recommend pay increases.
• Ensure team members continually improve skills through training in company policies and procedures, customer service, computer operations, catalogs, sales, and safety.
• Make weekly customer calls when assigned.
• Support the Store Manager in assigned operational areas, including store accounting and daily reports, invoice checking, and inventory control.
• Oversee store and vehicle maintenance and the performance and appearance of the delivery fleet; maintain vehicle records.
• Ensure the store or HUB store remains neat, clean, and organized.
• Maintain electronic scheduling, timekeeping, and payroll.
• Use the installer pricing system to manage gross profit while maximizing commercial sales.
• Monitor commercial returns for core and warranty abuse.
• Review competitive price matches and price overrides for proper use.
• Perform other duties assigned by store, district, or regional management, including payroll, accounting, distribution center, or other operational work.
• Work with the assistant management team to ensure team members receive appropriate training in all areas.
• When serving as City Delivery Supervisor, supervise HUB staff, coordinate city route schedules and deliveries to area stores, ensure orders are picked and delivered efficiently, resolve customer questions and complaints, and coordinate staff efforts to maximize efficiency.
• Assist with workload and team-member scheduling, including time off, and ensure adequate staffing to provide good customer service.
• Ensure store staff and drivers maintain a high degree of safety.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401k with employer contributions starting Day One.
• Medical, dental, and vision insurance, with optional Flexible Spending Account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED