Associate Manager

Madewell • Palo Alto, CA

6d • $32 - $40

About The Position

The Associate Manager is a key member of the store leadership team, responsible for supporting profitability through customer connections, brand loyalty, and community engagement. The role provides immediate feedback and coaching to improve team performance, owns a designated area of the business, and steps into other roles as needed to maintain operational excellence.

Working with the Store Director and management team, the Associate Manager helps oversee store operations, systems, and technology; supports recruiting, training, and development; and helps create a collaborative work environment. The position also focuses on helping the team exceed goals, delivering best-in-class customer service, and building community loyalty through events.

Requirements

• At least 3 years of full-time retail management experience with a similar scope.
• Passion for supporting the brand, customers, and teams.
• Ability to stay current with fashion trends and industry developments.
• Teamwork, flexibility, and courtesy when executing tasks.
• Ability to innovate, champion new ideas, navigate uncertainty, and demonstrate strong problem-solving skills.
• Scheduling flexibility, including nights, weekends, and holidays.
• Ability to bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Collaborate with the Store Director as a shared business owner, contributing to all aspects of the brand while maximizing profitability.
• Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Support the Store Director with recruiting, training, and development efforts.
• Partner with the Store Director and management team to create a collaborative working environment.
• Help ensure the team exceeds goals and provides best-in-class customer service.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of sales-floor roles as needed.
• Provide immediate feedback and coaching to maximize team performance.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell.
• Competitive paid time off plan, including paid holidays.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed