Associate Manager

Express • Nashville, TN

1d • Onsite

About The Position

Express is seeking an Associate Manager to support the Store Manager in managing store operations, recruiting, management, training, and sales functions. The role drives productivity and compliance with company policies while creating a great in-store shopping experience for retail customers. The Associate Manager leads and develops store associates, executes sales and operational plans, manages daily store functions, and promotes a customer-focused, team-oriented environment.

Requirements

• High school diploma or equivalent.
• Three to five years of relevant job experience stated under required experience; the qualifications section also specifies a minimum of two years of relevant experience.
• Proficiency with technology such as iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet physical requirements.
• Proven ability to drive sales results.
• Strong supervisory, communication, and customer service skills.
• Prior sales management experience.
• Applicants must be currently authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent, including associates and Sales Leaders.
• Support an environment that encourages high store morale and a strong team mentality.
• Coach, teach, train, recognize, and manage associate performance and development to encourage professional growth and build a talent bench.
• Identify high-performing associates and support their growth and development to achieve sales potential and customer experience goals.
• Analyze business performance and execute and communicate action plans that optimize results.
• Manage daily store operations and ensure associates understand goals and action plans.
• Provide feedback to support clear and effective action plans.
• Manage and delegate workload and ensure execution of store plans and strategies.
• Maintain compliance with company policies and help ensure the safety of store associates and customers.
• Manage merchandise flow, including shipment, replenishment, and omni-channel operations.
• Lead execution of merchandising strategies, operations, loyalty programs, and other company initiatives to optimize sales and operations.
• With Store Manager approval, build an effective schedule with the right associates in the right places at the right times.
• Support and develop a store environment focused on delivering a consistently great in-store customer experience.
• Resolve customer complaints positively by identifying the source of issues and taking initiative to resolve them.
• Promote proactive customer engagement and exceed customer expectations.
• Drive loyalty and credit card acquisition through an engaged store team.
• Create a positive in-store experience through visual standards.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for eligible full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED