Associate Manager

Express • Somerville, MA

4d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style, with retail and outlet stores in the United States and Puerto Rico, an online store, and a mobile app.

The Associate Manager supports the Store Manager in managing store operations, recruiting, management, training, and sales functions. The role drives productivity and compliance with company policies while creating a strong in-store shopping experience for retail customers. It includes attracting, developing, and retaining store talent; managing daily operations and merchandise flow; executing action plans and company initiatives; and leading the team in delivering customer service and sales results.

Requirements

• High school diploma or equivalent.
• Three to five years of relevant job experience is listed; the posting also specifies a minimum of two years of relevant experience.
• Proficiency using technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet physical requirements.
• Proven ability to drive sales results.
• Strong supervisory, communication, and customer service skills.
• Prior sales management experience.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent, including Sales Leaders.
• Promote high store morale and a teamwork-oriented, “one team” culture.
• Coach, teach, train, recognize, and manage associate performance and development to encourage professional growth and build a talent bench.
• Identify high-performing associates and support their growth.
• Develop associates to achieve their sales potential and deliver a strong customer experience.
• Analyze business performance and execute and communicate clear action plans to optimize results.
• Manage daily store operations and ensure associates understand goals and action plans.
• Provide feedback and delegate workload to support execution of plans and strategies across the store.
• Maintain adherence to company policies and support the safety of associates and customers.
• Manage merchandise flow, including shipment, replenishment, and omni-channel operations.
• Lead execution of merchandising strategies, operations, loyalty programs, and other company initiatives to optimize sales and operations.
• With Store Manager approval, build an effective schedule that places associates appropriately according to business needs.
• Support and develop a store environment focused on consistently delivering a great in-store customer experience.
• Resolve customer complaints positively by identifying the source of issues and taking initiative to address them.
• Lead proactive customer engagement and efforts to exceed customer expectations.
• Drive loyalty and credit card acquisition through an engaged store team.
• Create a positive in-store experience through visual standards.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may receive an Express merchandise discount, participate in the Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
• Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED