Associate Manager

Express • Nashville, TN

1d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand offering modern, confident and effortless style through retail stores, outlet stores, its website and mobile app. The Associate Manager supports the Store Manager in store operations, recruiting, management, training and sales. The role drives productivity and compliance with company policies while creating a strong in-store shopping experience for customers.

The Associate Manager leads and develops store associates, builds a positive team environment, and helps associates achieve sales and customer-experience goals. The position also manages daily operations, merchandise flow, scheduling with Store Manager approval, execution of business plans and company initiatives, and resolution of customer concerns. The role is based at the Opry Mills store.

Requirements

• High school diploma or equivalent.
• Three to five years of relevant job experience.
• At least two years of relevant experience.
• Prior sales management experience.
• Proficient in using technology, including iPads and registers.
• Meet defined availability criteria, including nights, weekends and non-business hours.
• Meet physical requirements.
• Strong supervisory, communication and customer service skills.
• Proven ability to drive sales results.
• Currently authorized to work full-time in the United States; the company does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Attract, hire, develop, inspire and retain store talent, including Sales Leaders.
• Encourage high store morale and a collaborative, one-team environment.
• Coach, teach, train, recognize and manage associate performance and development; identify high performers and support their growth.
• Develop associates to achieve their sales potential and deliver a strong customer experience.
• Analyze the business and execute and communicate action plans that optimize results.
• Manage daily store operations and ensure associates understand goals and action plans.
• Provide feedback to support effective action plans; delegate workload and ensure execution of plans and strategies.
• Maintain compliance with company policies and help ensure the safety of associates and customers.
• Manage merchandise flow, including shipment, replenishment and omnichannel operations.
• Lead associates in executing merchandising strategies, operations, loyalty programs and other company initiatives to optimize sales and operations.
• With Store Manager approval, build an effective schedule that places the right associate in the right place at the right time.
• Support a store environment focused on consistently delivering a great in-store customer experience.
• Resolve customer complaints positively, determine the source of issues, and take initiative to address them.
• Create a culture of proactive customer engagement and exceed customer expectations.
• Drive loyalty and credit card acquisition through an engaged store team.
• Create a positive in-store experience through visual standards.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• Part-time associates may access individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance and life insurance.
• Part-time associates may be eligible for paid sick leave, public health emergency leave, 401(k) and Roth 401(k) with Company match, an Express merchandise discount, the Learn & Earn incentive program, and voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED