Associate Manager

Express • Somerville, MA

4d • Onsite

About The Position

PHOENIX Retail, LLC is seeking an Associate Manager for the Express store at Assembly Row. The Associate Manager supports the Store Manager with store operations, recruiting, management, training, and sales functions. The role drives productivity and compliance with company policies while helping create a strong in-store shopping experience for customers.

The Associate Manager attracts, hires, develops, inspires, and retains store talent; coaches associates and Sales Leaders; supports performance and professional development; and builds a bench of talent. The role analyzes business results, communicates action plans, manages daily operations and workload, and supports merchandise flow and omni-channel operations. In partnership with the Store Manager, the Associate Manager helps build effective schedules and execute merchandising strategies and company initiatives.

This position also supports a positive, team-oriented store environment, consistently delivers an excellent customer experience, resolves customer complaints, drives loyalty and credit card acquisition, and maintains visual standards. Other essential functions may be assigned by the supervisor.

Requirements

• High school diploma or equivalent.
• Three to five years of relevant job experience.
• At least two years of relevant experience.
• Proficiency with technology, including iPads and registers.
• Availability for nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Proven ability to drive sales results.
• Strong supervisory, communication, and customer service skills.
• Applicants must be currently authorized to work full-time in the United States; the company does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience.
• Prior sales management experience.

Responsibilities

• Attract, hire, develop, inspire, and retain store associates, including Sales Leaders.
• Support high store morale and foster teamwork and a “one team” mentality.
• Coach, teach, train, recognize, and manage associate performance and development to encourage professional growth and build a bench of talent.
• Identify high-performing associates and assist with their growth.
• Develop associates to help achieve sales potential and deliver a strong customer experience.
• Analyze business performance and execute and communicate clear action plans to optimize results.
• Manage daily store operations and ensure associates understand goals and action plans.
• Provide feedback, delegate workload, and ensure execution of plans and strategies across the store.
• Maintain compliance with company policies and help ensure the safety of associates and customers.
• Manage merchandise flow, including shipment, replenishment, and omni-channel operations.
• Lead execution of merchandising strategies, operations, loyalty programs, and other company initiatives to optimize sales and operations.
• With Store Manager approval, build effective schedules that place the right associate in the right place at the right time.
• Support a store environment focused on delivering a consistently positive in-store customer experience.
• Resolve customer complaints positively, identify the source of issues, and take initiative to address them.
• Promote proactive customer engagement and exceed customer expectations.
• Drive loyalty and credit card acquisition through an engaged store team.
• Create a positive in-store experience through visual standards.
• Perform other essential functions as directed by the supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) plans with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program.
• Part-time associates may choose voluntary benefits through YouDecide.
• Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED