Assistant Store Manager

O'Reilly Auto Parts•Middletown, OH

16d•$11 - $17

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. This role manages the store during the Store Manager’s absence or when working opposing shifts and leads team members in serving customers. The position also assists with staffing, coaching, hiring, store procedures, opening and closing activities, and maintaining store facilities and equipment. Bilingual candidates are encouraged to apply.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.
Bilingual candidates are encouraged to apply.

Responsibilities

Lead store team members in providing excellent service to retail and professional customers.
Supervise customer service on the retail showroom, including team members’ execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, particularly during peak business hours.
Assist the Store Manager with setting team-member goals, providing feedback, coaching and mentoring, and ensuring training is current.
Assist with recruiting and hiring tasks, including scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure telephone calls are answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about arrivals as needed.
Use the electronic outside purchase order ledger to manage special orders and outside purchases efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is properly processed or staged.
Ensure merchandise, core charges, and warranties are invoiced before products leave the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed.
Ensure team members follow company policies, posted schedules, approved schedule changes, and time-clock procedures.
Perform store opening and closing duties, including end-of-day procedures; securing money and deposits; preparing bank deposits as needed; turning on security lights; locking and securing the building; arming or disarming alarms; and securing delivery vehicles.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.