Parts Manager

COMPANY WRENCH LTD•West Palm Beach, FL

16d•Onsite

About The Position

The Parts Manager, in conjunction with the Service Manager, manages customer parts and order processing, telephone sales, in-store merchandising, parts inventory management, purchasing and expediting parts and materials, warehousing and storage systems, shipping and receiving, office functions, pickup and delivery functions, and safety programs related to material handling, vehicles, and office parts processes. The role provides leadership for the parts group, supporting profitability, customer service, and customer satisfaction while advancing employee development and department performance. The Parts Manager establishes and maintains the parts organization structure, job descriptions, sales methodologies, workflows, performance standards, and management reporting. Working with Human Resources, the manager recruits, hires, trains, and develops parts employees, and leads regular meetings, coaching, and performance reviews. The manager monitors progress against customer satisfaction, market penetration, and parts goals, takes corrective action when needed, and supervises direct reports, including discipline in accordance with company policy.

Requirements

Bachelor's degree or equivalent work experience in parts operations and parts sales at the management level.
Strong organizational skills.
Strong communication skills.
Excellent employee relations skills.
Good computer and systems knowledge.
Working knowledge of sales techniques and methodologies.
Solid inventory management knowledge.
Product knowledge, including features and benefits of all commodities sold.
“Works and Wears” undercarriage measurement knowledge.
Solid understanding of pricing principles and the effects of discounting.
Working knowledge of warehouse storage systems and storage layout principles.

Nice To Haves

Diesel mechanic experience is welcome.
Purchasing certification, if possible.
Good understanding of financial reporting principles.
Supervisory and management training in related fields.

Responsibilities

Organize, develop, and maintain an organization chart showing the parts group's lines of authority and responsibility.
Maintain written job descriptions for all parts functions in conjunction with Human Resources.
Determine parts sales methodologies and workflows to improve effectiveness, efficiency, and customer satisfaction.
Monitor performance standards and measurements; maintain parts efficiency and management reports and reporting methods.
Work with Human Resources to recruit, hire, and train parts employees.
Plan educational and training programs on company policies and procedures, parts sales, and inventory control.
Coordinate ongoing outside training and professional development for key department employees.
Provide leadership to achieve profitable parts sales and processes while meeting customer service and satisfaction standards.
Conduct regular parts meetings and training sessions to communicate objectives and policies, develop specialized skills, and encourage employee participation and growth.
Observe parts employees at work and coach them to develop skills and maintain high-quality, effective, and efficient work.
Supervise direct reports and provide guidance toward corporate and personal goals.
Monitor the department's and employees' progress toward customer satisfaction, market penetration, and parts goals; identify deviations and recommend or take corrective action.
Consult daily with direct reports, in person or by phone.
Hold meetings with parts personnel at least monthly to compare performance with standards and goals and assist employees in achieving their goals.
Discipline parts group personnel within company policy, including termination when necessary.
Manage customer parts and order processing, telephone sales, in-store merchandising, inventory, purchasing and expediting, warehousing, shipping and receiving, office functions, pickup and delivery, and related safety programs.