Parts-Manager

Ascendance Truck Centers•Virginia, MN

11d

About The Position

Ascendance Truck Centers is seeking a full-time, experienced Parts Manager for its Virginia location. The Parts Manager is responsible for generating a satisfactory return on the dealership’s investment in parts inventory by using effective purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, display, and advertising. The role oversees department operations, customer service, sales, compliance, and budgeting, and directly supervises Parts Department employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and effectively present information and respond to questions from managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry concepts.
Ability to define problems, collect data, establish facts, and draw valid conclusions; interpret a wide variety of technical instructions in mathematical or diagram form; and work with abstract and concrete variables.
Valid driver’s license required.

Nice To Haves

Medium/Heavy Truck Parts Specialist Certification preferred.

Responsibilities

Forecast department goals and objectives and work to achieve them.
Maintain balanced inventory to meet the needs of the service department, body shop, wholesale accounts, and do-it-yourself customers.
Set individual parts inventory levels and balance inventory for maximum turnover.
Monitor and adjust inventory to minimize obsolescence.
Ensure parts are properly tagged so the dealership receives full factory credit.
Supervise stock-order procedures and establish and enforce special-order policies, ensuring stock orders represent at least 65 percent of all orders.
Analyze sales, expenses, and inventory monthly to maintain profit goals.
Develop and administer a wholesale parts program to generate profit.
Maintain high-quality service for external and internal dealership customers.
Coordinate with the service manager and body shop manager to ensure timely availability of parts for internal jobs.
Attend managers’ meetings and hold monthly department meetings.
Analyze department operations and storage layout and revise them as needed for effectiveness.
Provide technical assistance to Parts Department employees.
Coordinate prompt and timely paperwork flow.
Direct shipping and receiving to ensure timely processing.
Monitor daily reports, including DOC and sales productivity.
Develop and use a lost-sales tracking report.
Direct outside parts and counter sales, including a telemarketing program to maintain customer contact.
Use manufacturers’ inventory co-op advertising opportunities.
Develop, enforce, and monitor customer-service guidelines to maximize customer satisfaction.
Handle customer complaints promptly and according to dealership guidelines.
Ensure dealership purchases are properly accounted for before payment.
Assist with collecting past-due accounts.
Enforce safety requirements, including forklift training and operation, SDS sheet processing for products carried, and OSHA Right-to-Know requirements.
Understand and comply with applicable federal, state, and local regulations affecting parts sales.
Maintain a professional appearance.
Prepare and administer the Parts Department’s annual operating budget.
Set customer-category pricing parameters to achieve sufficient gross profit while maintaining customer loyalty.
Develop sales promotions.
Interview, hire, train, and motivate Parts Department employees; plan, assign, and direct their work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Perform other duties as assigned.