PARTS MANAGER

Murphy Auto Group DBA MIRACLE TOYOTA•Augusta, GA

About The Position

The Parts Manager strives to earn a satisfactory profit on the dealer’s capital invested in parts inventory. The role accomplishes department objectives through proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, display, and advertising. The Parts Manager oversees department operations and staff, maintains inventory and pricing practices, develops retail and wholesale sales, and ensures high-quality service for both external customers and internal dealership departments. The position also monitors financial and operational performance, oversees parts processing and paperwork, maintains customer satisfaction, and ensures compliance with safety requirements and applicable regulations. Other duties may be assigned.

Responsibilities

Forecast department goals and objectives and work to meet them.
Hire, train, motivate, counsel, and monitor the performance of parts department staff.
Prepare and administer the department’s annual operating budget.
Maintain balanced inventory to meet the needs of the service department, body shop, wholesale accounts, and do-it-yourself customers.
Set pricing parameters for customer categories to support gross profit goals while maintaining customer loyalty.
Set and balance individual parts inventory levels for maximum turnover; ensure inventory meets established turnover targets and minimize obsolescence.
Ensure parts are properly tagged so the dealership receives full factory credit.
Supervise stock-order procedures and establish and enforce special-order policies, including the established minimum percentage of stock orders.
Analyze monthly sales, expenses, and inventory to maintain profit goals.
Develop and administer a wholesale parts program to produce profit.
Ensure high-quality service for outside customers and internal dealership customers.
Coordinate with the service manager and body shop manager to ensure timely availability of parts for internal jobs.
Attend managers’ meetings and hold weekly department meetings.
Analyze department operations and storage layout and revise them as needed for effectiveness.
Provide technical assistance to parts department employees and monitor their payroll records.
Coordinate timely, efficient paperwork flow and direct shipping and receiving activities.
Monitor daily reports, including DOE, DOC, and sales productivity; develop and use a lost-sales tracking report.
Direct outside parts and counter sales, including a telemarketing program to maintain customer contact.
Develop sales promotions and use manufacturers’ inventory co-op advertising opportunities.
Develop, enforce, and monitor customer-service guidelines; handle complaints promptly according to dealership guidelines.
Ensure dealership purchases are properly accounted for before payment and assist with collection of past-due accounts.
Supervise custodians to keep the work area clean.
Enforce safety requirements, including forklift training and operation, processing MSDS sheets for carried products, and OSHA Right-to-Know.
Understand, keep abreast of, and comply with federal, state, and local regulations affecting parts sales.
Maintain a professional appearance.
Perform other duties as assigned.