Parts Manager Jobs

About The Position

Requirements

• Sales Specialist Training.
• Assistant Manager Certification.
• RSS Certification.

Nice To Haves

• Certified Parts Professional Certification.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.

Responsibilities

• Lead store team members in providing excellent service to retail and professional customers.
• Supervise customer service on the retail showroom floor, including execution of customer service programs.
• Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
• Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring training is current.
• Assist with recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
• Ensure telephone calls are answered according to company policy.
• Ensure online orders, transfers, and distribution center add orders are processed promptly, and contact customers about shipment arrivals as needed.
• Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure returns and exchanges are processed efficiently and courteously, refunds are accurate and use correct payment methods, and returned merchandise is processed or staged properly.
• Ensure merchandise, core charges, and warranties are invoiced before products leave the store.
• Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members comply with company policies, work schedules, management-approved schedule changes, and clock-in/clock-out procedures.
• Perform store opening and closing duties, including end-of-day procedures; verifying and securing money and deposits; preparing bank deposits as needed; checking security lights; locking and securing the building; arming or disarming alarms; and securing delivery vehicles.
• Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan.
• 401(k) with employer contributions starting Day One.
• Medical, dental, and vision insurance.
• Optional Flexible Spending Account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.