Assistant Store Manager

O'Reilly Auto Parts•Austin, TX

16d

About The Position

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and store operations. This role manages the store when the Store Manager is absent or working an opposing shift and leads store team members in serving customers. Bilingual candidates are encouraged to apply, with Spanish highly desired. The Assistant Store Manager helps oversee customer service, staffing, team member coaching and training, recruiting, order processing, returns, merchandising, policy compliance, and store opening and closing procedures. The role also assists with maintaining the store, its equipment, and delivery vehicles. Other duties may be assigned. O’Reilly Auto Parts describes its compensation package as including competitive wages, paid time off, a stock purchase plan, a 401(k) with employer contributions starting day one, medical, dental and vision insurance, an optional flexible spending account, team member health and wellbeing programs, tuition educational assistance, and career growth opportunities.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom floor, including team members’ execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and keeping team members current on training.
Assist with recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to handle special orders and outside purchases according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members follow company policies, including posted schedules, management approval for schedule changes or deviations, and correct clock-in and clock-out procedures.
Perform store opening and closing duties, including day-end procedures; securing money and deposits; preparing bank deposits as needed; ensuring security lights are on; locking doors and securing the building; arming or disarming alarms; and securing delivery vehicles in a designated area.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.