Package Handler Jobs

About The Position

Requirements

• At least 18 years old.
• 1–2 years of customer-service experience in a client-facing role.
• Reliable transportation, such as a personal vehicle or access to public transit; ideally, live in or near the designated service area.
• Comfortable and adept with technology, including digital package-management software, Google Suite, and Apple hardware and software.
• Strong organizational and independent problem-solving abilities.
• Clear written and verbal communication skills.
• Ability to perform regular physical activity, including lifting and arranging packages, some of which may be bulky, within legal guidelines, and safely maneuvering within storage areas.
• Ability to lift up to, but not more than, 60 pounds.
• Ability to sit and stand for extended periods if necessary.
• Ability to work effectively in environments with varying temperatures, including heat and cold, while adhering to safety protocols.
• Willingness to perform additional duties as assigned and to make up missed hours or cover shifts as needed.
• Friendly, professional demeanor and comfort representing the Luxer One Liaison brand in upscale residential communities.
• Ability to build positive relationships with property managers and residents and provide excellent service.

Nice To Haves

• Living in or near the designated Brooklyn service area.

Responsibilities

• Provide in-person and written support to residents with package-related questions or account inquiries.
• Log recently delivered packages in the property's package-management system.
• Deliver packages to residents' doors or in-unit, with a maximum package weight of 60 pounds.
• Arrange and label packages on shelving so residents can locate them easily.
• Identify aging or stale packages through physical audits and software review, and maintain system accuracy.
• Correspond by email through Gmail with residents, property staff, and the manager.
• Serve as a primary liaison between the property and Luxer One Support.
• Perform or troubleshoot lightweight maintenance on package-room and locker-system hardware and software as needed.
• Make up missed hours or cover shifts as needed.
• Perform additional duties as assigned as responsibilities evolve with business needs.

Benefits

• 401(k) with employer match.
• Accrued paid time off and 40 hours of sick leave.
• Employee Assistance Program.
• Liaison uniform and equipment provided.
• Opportunities to advance, learn different aspects of the business, take on new tasks, receive mentorship, and grow.