Operator Jobs

About The Position

Requirements

• Above-average typing skills.
• Good communication skills and sound judgment.
• High school education or equivalent.
• Ability to tactfully and courteously deal with a wide variety of people, from physicians to the general public; normally acquired after three months of direct personal contact.
• Two weeks of on-the-job training before assuming full responsibilities.

Nice To Haves

• Previous PBX switchboard experience preferred.

Responsibilities

• Processes calls received by the switchboard and assists with outgoing calls as necessary.
• Reports malfunctioning telephone equipment to appropriate IS personnel.
• Performs voice, digital, pocket, and walkie-talkie paging, and maintains current pocket-pager assignments.
• Responds to alarms and codes by paging and/or calling appropriate personnel.
• Monitors the weather radio when necessary.
• Maintains an updated census listing during computer downtime by noting admissions, releases, transfers, and deaths.
• Completes the Provisional Report of Death and Burial Transit Permit for all deaths.
• Maintains current user contact information in the Extend system.
• Participates in training new employees.
• Maintains current knowledge of communication procedural changes.
• Maintains a positive and caring attitude toward patients and professional, caring phone etiquette.
• Communicates information to patients, family, and visitors in an understandable way to help them meet their health care needs.

Benefits

• Flexible scheduling
• Competitive compensation
• Bonuses
• Discounts for employees and their families
• Health insurance
• Vision insurance
• Dental insurance
• Continuing education scholarships
• Paid days off, with the option to roll over unused hours each year
• Employer-funded pension