Manager, Operations
Quantix SCS LLC • Rincon, GA20d
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Manager, Operations
Quantix SCS LLC•Rincon, GA
About The Position
The Manager, Operations, oversees the day-to-day execution of transportation and logistics operations within a terminal or assigned region. The role is responsible for service delivery, operational efficiency, safety compliance, and team leadership while aligning activities with business objectives. It also supports customer satisfaction, optimizes resources, and drives performance across departments. The position oversees terminal or regional operations, including scheduling, dispatch, routing, and load execution; monitors operational KPIs; coordinates with maintenance, safety, and recruiting; and addresses service problems and escalations. It leads and develops frontline supervisors, dispatchers, and support staff, and serves as the local or regional primary contact for key customer accounts. Administrative duties include managing budgets, labor planning, and cost controls, analyzing reports, and ensuring compliance with policies, audits, and record-keeping standards. The statements in the posting describe the general nature and level of the work and are not an exhaustive list of responsibilities or required skills. Employees may be required to perform other duties as needed.
Requirements
- At least 5 years of experience in transportation, logistics, or operations management.
- Prior supervisory or management experience in a fast-paced environment.
- Strong organizational, leadership, and decision-making skills.
- Effective communication and interpersonal abilities.
- Proficiency in TMS, Microsoft Office Suite, and reporting tools.
- Solid understanding of DOT, OSHA, and transportation regulations.
- Ability to manage multiple priorities under pressure.
Nice To Haves
- Experience in P&L management, scheduling, or load planning.
Responsibilities
- Oversee terminal or regional operations, including scheduling, dispatch, routing, and load execution.
- Ensure compliance with safety, environmental, DOT, and company regulatory standards.
- Monitor KPIs such as on-time performance, utilization, cost-per-load, and asset productivity.
- Coordinate with maintenance, safety, recruiting, and other departments to maintain seamless workflows.
- Resolve day-to-day problems, service delays, and escalations in real time.
- Lead and develop frontline supervisors, dispatchers, and support staff.
- Conduct performance evaluations, coaching sessions, and training initiatives.
- Promote accountability, engagement, high performance, and alignment with operational goals and company values.
- Serve as the primary local or regional contact for key customer accounts and ensure customer expectations are met or exceeded.
- Identify service issues proactively and implement corrective actions.
- Partner with commercial teams to support growth and retention initiatives.
- Prepare and manage terminal budgets, labor planning, and cost controls.
- Analyze financial and operational reports to identify areas for improvement.
- Ensure compliance with internal policies, audits, and record-keeping standards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Job Search Resources
Career Resources
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