Operations Manager

Clean Harbors•Golden Meadow, LA

20d

About The Position

HPC-Industrial, powered by Clean Harbors, is seeking an Operations Manager to plan, lead, organize, and coordinate daily branch operations. The role focuses on improving operational efficiency through effective equipment utilization and personnel scheduling, while working with the Sales Team, support staff, customer stakeholders, and the Customer Contractor Manager to meet or exceed customer expectations. The Operations Manager oversees waste management services at customer sites or across customer locations, ensuring safe, efficient, and compliant delivery. The role manages onsite employees and health and safety oversight for customer air, water, and/or hazardous waste programs; monitors operational and financial performance; and supports service quality, productivity, profitability, and continuous improvement. Responsibilities also include employee supervision and development, customer relationship management, project planning and bidding support, financial review and forecasting, reporting, and resolution of operational and billing issues. HPC-Industrial is a Clean Harbors company providing industrial cleaning and environmental services to upstream, downstream, and utility sectors. The company describes its focus as safety, people, growth, service, and performance, and its mission as creating a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials.

Requirements

High school diploma or equivalent required.
At least 5 years of industrial cleaning experience, including at least 2 years in a management capacity.
Experience using standard and specialized industrial cleaning equipment as applicable.
Ability to efficiently and effectively schedule equipment and personnel for daily maintenance and project work.
Ability to successfully resolve customer and employee complaints.

Nice To Haves

Bachelor’s degree in chemistry, biology, or environmental science preferred.

Responsibilities

Oversee waste management services at customer sites or groups of locations, ensuring work is safe, efficient, and compliant with regulatory and customer requirements.
Manage and coordinate onsite employees and health and safety oversight for customer air, water, and/or hazardous waste programs.
Maximize utilization of equipment and manpower to support productivity, service quality, and profitability.
Develop, monitor, and measure operational and financial KPIs to drive continuous improvement and cost control.
Establish and maintain processes for measuring onsite personnel performance, setting expectations, and improving performance.
Ensure infrastructure, tools, and employees are equipped to perform work efficiently.
Coach, train, and mentor onsite personnel; support professional development, succession planning, and talent growth.
Develop and ensure compliance with company and customer policies and procedures, including environmental, health and safety, and operational standards.
Provide accurate and timely operational, KPI, and financial reporting and analysis to upper management.
Collaborate with customer stakeholders and Clean Harbors leadership to resolve issues, implement initiatives, and optimize program performance.
Coordinate group activities, interactions with other divisions, personnel schedules, and project assignments.
Conduct and supervise staff meetings.
Approve accounts payable and accounts receivable for payment; review monthly P&L statements and discrepancies; perform revenue forecasting.
Conduct quality assurance and quality control of specialist work and oversee office customer service responsibilities.
Enforce or modify work procedures to maintain a safe and efficient work environment.
Directly supervise employees, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining, and addressing complaints and problems in accordance with company HR policies and procedures.
Participate in developing and reviewing project proposals or plans, including schedules, funding limitations, procedures, staffing, and resource allocation.
Bid on or assist with bids for industrial services projects; assist with project planning and scheduling; review status reports and modify schedules or plans as needed.
Prepare reports for management, clients, or others; confer with personnel to provide technical advice and resolve problems.
Coordinate project activities with government regulatory or other governmental agencies.
Ensure customers receive cost-effective services in accordance with contract provisions.
Resolve billing issues to customer and company satisfaction and ensure safe execution of services in accordance with HPC-Industrial safety policies, procedures, and practices.
Serve as the primary liaison between customers and HPC-Industrial operations to resolve service issues.
Build relationships with contacts at multiple levels to retain clients; support customers during contract implementation and throughout the relationship, seek feedback, and take responsibility for customer satisfaction and loyalty.
Perform other related duties as assigned to support overall InSite Program success.