Water and Mold Operations Manager

Rytech of Hamilton County•Indianapolis, IN

About The Position

Rytech is a nationally recognized leader in the water damage industry, working with franchises across the country, third-party administrators, and insurance carriers. The Operations Manager is responsible for franchise performance and development in accordance with the Rytech Operations Manual and facilitates relationships between insureds and third-party administrator and/or carrier partners. The role supports franchise operations, technician development, service quality, and business growth. The responsibilities listed are not exhaustive.

Requirements

High school diploma or GED.
Mitigation/remediation estimating and scoping experience.
Excellent communication and customer service skills.
Excellent interpersonal, oral, and written communication skills.
Computer literacy and comfort using programs such as Microsoft Office and MICA.
Willingness to be on call and work in the field when needed.
Ability to perform physical work, including common lifting and bending tasks in the industry.
Ability to travel for CAT events, training, or regional meetings 5–10% of the time.
Obtain Water Restoration Technician (WRT), Applied Structural Drying (ASD), and Anti-Microbial Remediation Technician (AMRT) certifications within 90 days after onboarding.

Nice To Haves

Two years of mitigation/remediation experience preferred.
Residential and/or commercial construction experience preferred.
Commercial Drying Specialist certification recommended.

Responsibilities

Maintain and support franchise relationships.
Monitor franchise performance and improve results toward service-level agreements (SLAs).
Inspect job sites, vehicles, and office or storage facilities to ensure compliance with the Operations Manual and franchise agreement.
Complete annual employee evaluations for technicians and conduct site and facility inspections at least quarterly.
Provide technicians with verbal and written feedback for continued development.
Train technicians continually using the Operations Manual and Training Portal, and ensure they obtain and maintain required certifications.
Mediate disputes among insureds, insurers, and contractors, and engage the FSC when assistance is needed.
Be available to answer questions regarding the franchise.
Lead weekly meetings to train technicians and convey information.
Monitor MICA Exchange daily to ensure franchise projects are handled properly.
Assist technicians in the field when needed.
Assist the local marketing team in growing the business.
Review estimates, dispatch assignments, and respond to email correspondence in a timely manner.