Water Operations Manager
About The Position
Administer client relationship and operations management responsibilities related to fulfilling service agreement scopes in system operation, utility management, and client relationship management. Major management areas include staffing, water systems compliance, budgeting, and revenue generation. The role administers water distribution and treatment operations for clients in the department service area, fulfills contractual field operations and management deliverables, and manages client communications and budgets. It also develops and manages the operations team, oversees performance evaluations, and ensures compliance with applicable regulations, company policies, procedures, and safety requirements.
Requirements
- Five or more years of experience covering all aspects of utility operation.
- Demonstrated experience providing leadership and direction for projects, initiatives, or teams, with or without formal supervisory responsibility.
- Comprehensive knowledge of laws and regulations applicable to various governing agencies.
- Thorough knowledge of water and wastewater system operations, as applicable.
- Valid driver's license, required certifications and endorsements, and a satisfactory driving record.
- If licensed in another state at hire, obtain an in-state driver's license within 90 days.
- Water Distribution Operator 1 certification.
- Water Treatment Operator 1 certification.
- CCS (Cross Connection Specialist) certification.
Nice To Haves
- Water Distribution Operator 2 certification.
- Water Treatment Operator 2 certification.
- CCS (Cross Connection Specialist) certification.
Responsibilities
- Administer water distribution and water treatment operations for clients within the department service area and fulfill contractual field operations and management services deliverables.
- Manage client communications through written status reports, email, phone, and in-person meetings as needed.
- Facilitate preparation of annual client budgets and midyear budget adjustments; coordinate budget approvals and manage service contracts to meet budgets.
- Maintain current knowledge of federal and state rules and regulations to ensure compliance.
- Develop and manage the operations team, including hiring according to the staffing plan, staff development, training, and certifications in accordance with company policy.
- Conduct scheduled employee staffing performance evaluations within company guidelines.
- Manage the department budget through personnel utilization and other metrics.
- Comply with company policies, procedures, safety regulations, and grooming and uniform policy.
Benefits
- Rich health insurance benefits with competitive employer contribution.
- Free access to an online wellness resources platform.
- Accrue up to 15 vacation days annually.
- 13 paid holidays.
- Three weeks of paid parental leave.
- Competitive 401(k) company contribution and match.
- 15% discount on NW Natural stock through the Employee Stock Purchase Program.
- Up to $5,250 per year in tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
