Operations Manager

SP Plus•San Jose, CA

20d

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to enable checkout-free parking experiences. It operates more than 4,000 locations across North America and Europe, with over 23,000 employees. The Operations Manager is responsible for delivering strong client service and customer experiences while overseeing the location’s staff, parking operations, finances, vendors, maintenance, and safety compliance.

Requirements

Demonstrated ability to lead, manage, and motivate a diverse group of team members.
Ability to provide excellent customer experiences and client satisfaction by finding unique ways to solve problems.
Ability to react and problem-solve quickly.
Experience using computer applications and systems, such as Microsoft Office Suite.
Ability to learn internal computer programs.
Must possess a valid state-issued driver’s license with a current address and an acceptable driving record.

Nice To Haves

Prior experience developing budgets and reviewing profit and loss (P&L).

Responsibilities

Resolve client requests and concerns efficiently, and communicate proactively with clients about operational improvements.
Hire, develop, train, and supervise a diverse team of employees.
Determine appropriate staffing levels to complete duties, provide a superior customer experience, and perform daily functions.
Ensure parking, security, and cash-control procedures are followed.
Maximize profitability through revenue development, facility marketing, cash-control procedures, expense reviews, and budget management.
Identify procurement and vendor service needs for the location.
Perform general accounting duties, including accounts payable, payroll, and petty cash.
Monitor facility maintenance and cleanliness standards.
Monitor and review damage claims.
Recommend and implement safety plans or programs to prevent claims from occurring or recurring.
Implement policies and procedures to ensure compliance with OSHA laws.