Senior Operations Manager – Janitorial & Floor Care Operations

Velociti Services • Phoenix, AZ

20d

About The Position

The Senior Operations Manager provides strategic and hands-on leadership for a large commercial janitorial and floor care operation. This highly visible field leadership role balances operational strategy with hands-on execution, develops operational leaders, drives continuous improvement, and ensures consistent quality, safety, and customer service. The manager oversees daily service delivery and works to build strong teams and deliver measurable results.

The role leads commercial cleaning and specialty floor care programs, including daily janitorial services, hard surface maintenance, floor stripping and refinishing, waxing and recoating, burnishing and polishing, carpet extraction, deep cleaning, and specialty cleaning projects. It also involves ensuring teams are trained and equipped to follow appropriate procedures and standards for cleaning, floor care, equipment use, chemical management, safety, and quality.

The Senior Operations Manager partners with clients to support service satisfaction, resolves concerns and escalations, and participates in performance reviews and operational discussions. The role manages operational performance through labor planning, scheduling, resource allocation, and monitoring labor utilization, overtime, supplies, and operating expenses. Velociti Services describes the opportunity as a chance to impact operational performance, employee success, and client satisfaction within a growing facilities services organization.

Requirements

• At least 7 years of progressive experience in commercial janitorial services, facilities management, environmental services, or integrated facilities services.
• Experience managing large-scale facility operations with significant hourly workforces.
• Strong background in commercial floor care programs and specialty cleaning services.
• Proven experience leading supervisors, managers, and frontline teams.
• Experience managing client relationships within a contracted services environment.
• Strong understanding of labor management, scheduling, quality control, and safety practices.
• Demonstrated ability to improve operational performance and develop high-performing teams.
• Excellent communication, leadership, and problem-solving skills.
• Ability to provide hands-on leadership within an active facility environment.

Nice To Haves

• Experience with a national facilities services provider or commercial cleaning organization.
• Experience managing large corporate, industrial, aviation, healthcare, manufacturing, or high-traffic facilities.
• Background managing complex service operations with high customer expectations.
• Bilingual English/Spanish.
• Experience with WinTeam or similar facilities management platforms.

Responsibilities

• Provide overall leadership and direction for janitorial and floor care operations.
• Oversee daily service execution and ensure quality standards and contractual requirements are consistently met.
• Lead supervisors, managers, and frontline associates through coaching, accountability, and performance management.
• Conduct regular operational reviews, facility inspections, and quality audits.
• Identify opportunities to improve productivity, service delivery, and operational efficiency.
• Develop and execute action plans to address performance gaps.
• Lead commercial cleaning and specialty floor care programs, including daily janitorial services, hard surface maintenance, floor stripping and refinishing, waxing and recoating, burnishing and polishing, carpet extraction, deep cleaning, and specialty cleaning projects.
• Ensure teams are trained and equipped to execute proper cleaning procedures and floor care standards.
• Drive consistency in equipment utilization, chemical management, safety practices, and quality expectations.
• Lead, mentor, and develop operational leaders, supervisors, and frontline employees.
• Build a culture of accountability, engagement, and continuous improvement.
• Establish clear performance expectations and provide ongoing coaching and feedback.
• Partner with Talent Acquisition and Human Resources on staffing, onboarding, retention, and workforce planning.
• Identify and develop future leaders within the organization.
• Serve as a key operational partner to the client, supporting exceptional service delivery and satisfaction.
• Build strong client relationships through proactive communication and responsiveness.
• Lead resolution of service concerns, escalations, and operational challenges.
• Participate in performance reviews and operational discussions.
• Identify opportunities to enhance service quality and strengthen the client partnership.
• Manage operational performance through effective labor planning, scheduling, and resource allocation.
• Monitor labor utilization, overtime, supplies, and operating expenses.
• Analyze performance metrics and implement strategies to improve results.
• Support financial objectives through operational discipline and continuous improvement.
• Ensure resources are effectively aligned to meet service expectations.

Benefits

• Basic life insurance and accidental death and dismemberment (AD&D) insurance for full-time team members working 30 or more hours per week.
• Short-term disability insurance for full-time team members working 30 or more hours per week.
• Voluntary medical and dental insurance.
• Voluntary additional life and AD&D insurance.
• Voluntary supplemental short-term disability insurance.
• Voluntary long-term disability insurance.
• Voluntary hospital indemnity, accident, and critical illness insurance.
• 401(k) retirement plan available for all team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed