Operations Manager Jobs

About The Position

Requirements

• Proven experience managing mission-critical, 24x7 NOC or enterprise network operations.
• Demonstrated success leading large, geographically dispersed technical teams and driving accountability and operational performance.
• Experience directing contractor personnel, managing technical activities, and ensuring compliance with contractual performance requirements.
• Strong knowledge of incident, problem, and trouble management, service restoration, continuity of operations, and ITIL best practices.
• Working knowledge of enterprise network architectures and protocols, including BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, and VRF.
• Experience recruiting, training, mentoring, and retaining high-performing technical personnel.
• Excellent communication, presentation, and interpersonal skills, including success engaging senior leadership and Government customers.
• Ability to independently assess operational challenges, prioritize competing demands, mitigate risks, and implement effective solutions.
• Self-motivated, results-driven leadership and ability to operate independently in a fast-paced, mission-critical environment.
• Active DoD Secret clearance with eligibility for TS/SCI.
• BA/BS or equivalent experience with 5+ years of relevant experience, or an MS with 3+ years of relevant experience.

Nice To Haves

• Experience working with ServiceNow.
• ITIL certification.
• DoD 8570 certification at IAT level II, Security+ CE.

Responsibilities

• Support the Service Delivery Manager in planning, coordinating, and executing operations to meet mission objectives and contractual requirements.
• Oversee daily NOC operations, functional leaders, and technical personnel to ensure mission readiness and operational excellence.
• Manage recruitment, staffing, training, performance evaluations, employee development, recognition, compensation recommendations, and disciplinary actions.
• Monitor SLAs, performance metrics, and contractual requirements, and implement corrective actions to address deficiencies.
• Support budget execution, resource allocation, staffing forecasts, and schedule management.
• Identify, assess, and mitigate operational risks; resolve complex issues and execute corrective action plans.
• Collaborate with Government customers, subcontractors, and stakeholders to resolve challenges and achieve mission priorities.
• Provide operational updates, performance reports, and actionable recommendations to program leadership and Government stakeholders.
• Manage concurrent activities, set priorities, and ensure timely execution of operational action plans.
• Drive automation, enterprise monitoring enhancements, process standardization, and cost-saving initiatives to improve NOC efficiency and mission performance.