Business Operations Manager

Rocket Youth•Westview, FL

11d•$90,000 - $140,000•Hybrid

About The Position

Rocket Youth is hiring a Business Operations Manager for its Club and Rec divisions, which include club sports such as volleyball, basketball, lacrosse, and soccer, and recreational businesses such as gymnastics and swim. The position serves as an extension of division leadership and partners with local operators to profitably grow the businesses while providing operational support. The role is intended to develop toward ownership of partner-company P&Ls and general management, with potential progression within 6–12 months depending on performance and business needs. The manager will support revenue growth, operational execution, analytics, customer enrollment and retention, and integration of acquired businesses. The work includes partnering with operators across multiple businesses, applying reporting and dashboards to inform decisions, improving the customer lifecycle, and coordinating with HQ functions and integration teams. The position is based in Miami, Florida (preferred), with New York City and Los Angeles also listed, and is described as hybrid and full-time. The stated salary range is $90,000–$140,000 per year.

Requirements

At least 4 years of experience in operations, business analysis, consulting, finance, or similar high-responsibility roles.
Experience with exposure to youth sports or enrichment, multi-unit operations, or service businesses.
Comfort operating in a fast-paced, high-growth environment with accountability for results.
Clear and effective communication skills and ability to build trust with operators and internal teams.
Ability to combine tactical execution with strategic thinking and long-term vision.
Strong organization and problem-solving skills.
Strong analytical and Excel skills, with comfort learning and improving financial models.
Proactive, hands-on problem-solving mindset and willingness to tackle tactical and strategic challenges.
Passion for youth sports, learning, and long-term professional growth.

Responsibilities

Identify and implement growth levers across Club and Rec businesses, including expanding programs and offerings, pricing and promotional tests, and tournament and event strategies.
Support operators in growing enrollment, participation, and revenue while maintaining a strong customer experience.
Introduce and scale best practices across portfolio companies.
Serve as a day-to-day partner to operators across multiple businesses.
Support execution of Club tryouts, Rec season launches and class scheduling, camps, clinics, and events.
Drive organization, accountability, and follow-through across initiatives.
Coordinate with HQ functions including Finance, HR, Marketing, and IT.
Use reporting and dashboards to track enrollment, retention, participation, conversion, program performance, and utilization.
Translate analytical insights into actionable recommendations for operators.
Support pricing, staffing, and programming decisions with data.
Understand and ultimately own the Rec customer lifecycle from lead generation through inquiry, trial, enrollment, retention, and reactivation.
Partner with Marketing and operators to improve speed-to-lead, follow-up consistency, sales discipline, conversion rates, and the translation of marketing demand into filled programs.
Drive enrollment growth through improved program utilization and scheduling efficiency.
Identify drivers of customer churn and drop-off across programs and locations.
Implement retention strategies such as improved onboarding, early customer engagement, reactivation campaigns, and cross-selling and upselling.
Improve customer experience to increase lifetime value while maintaining program quality and safety.
Support onboarding of newly acquired businesses, assess operations, identify growth opportunities, and assist with implementing Rocket Youth systems, tools, and processes.
Enforce safety standards and compliance across businesses.
Partner with integration and functional teams to support smooth transitions.