Equipment Agent Branch Ops Manager

Johnson Controls • Jacksonville, FL

2d

About The Position

Johnson Controls is seeking a Branch Operations Manager to support System Application Engineers (SAEs) in their work with the construction sales team and to function as an SAE for selected representatives, customers, and projects. The role ensures projects are implemented profitably, accurately, on time, within contract scope, and in line with customer expectations. It focuses on preventing and minimizing equipment slippage, following up to prevent recurrence, and balancing presales and post-sales activities. The manager provides coaching, training, and support on project management practices and the Johnson Controls equipment order execution process.

The position also supports presales work, including system configuration validation, HVAC equipment and controls selection, bidding, application, and pricing. It helps develop detailed submittals that communicate design, configuration, operation, and installation requirements to customers, consultants, service teams, and subcontractors. The manager works with the sales team to balance internal processes, customer satisfaction, and project financial results. The position supports the Tampa, Florida territory, and candidates must be local to that area.

Requirements

• Bachelor’s degree in Engineering; Mechanical Engineering preferred.
• At least 5 years of operations management experience in the building construction and/or HVAC industry.
• Project management experience.

Nice To Haves

• High-level written and verbal communication competence.
• Computer skills including Microsoft Office, especially Word, Excel, and Visio; Adobe Writer; and a basic Windows operating system environment.
• AutoCAD experience.
• Located in the Jacksonville, Florida area.

Responsibilities

• Coach and provide daily performance guidance to assigned System Application Engineers; perform SAE duties when appropriate to branch requirements and account executive assignments.
• Perform SAE duties on highly complex or strategic projects as assigned by Branch Management.
• Provide recommendations on SAE performance evaluations to the HVAC Sales Operations Manager and follow up on customer satisfaction issues to drive resolution.
• Lead by demonstrating a focus on customer satisfaction.
• Build relationships among SAEs and their assigned Account Executives, contractors, customers, consultants, and vendors.
• Develop and implement a formal technical training program for each SAE.
• Ensure SAEs provide proper turnover to the service team and coordinate with LSSs and project managers on joint projects.
• Act as the first level of customer concern and escalation for equipment orders, commitments, delivery, final payment, post-sale concerns, and customer satisfaction.
• Serve as an equipment domain expert, including interpreting engineering drawings and specifications.
• Identify SAE technical expertise gaps in specification interpretation and work with Account Executives on plans to address them, including system configuration validation, HVAC equipment and controls selection, engineered submittals, contract drawings, site coordination, and installation requirements.
• Periodically review SAE equipment and controls estimates, proposals, selections, engineering submittals, and purchases.
• Develop and implement plans to address issues with selections, schedules, drawings, and specifications, and share standard processes with the team.
• Participate in review sessions and feedback groups; work with SAEs to coordinate with service on startup and warranty processes.
• Provide technical support, selections, and limited estimating support to SAEs and Account Executives during project design and proposal phases; assist in developing customer arguments for conceptual solutions.
• Monitor and support SAEs in their assigned duties.
• Train and support staff on project management practices and the Johnson Controls equipment order execution process in alignment with the Operations Management Disciplines framework.
• Drive timely releases, revenue forecasting, billings, and collections, and assist Area Management with reporting.
• Review equipment selections, cost estimates, and engineered submittals as needed to ensure compliance with project requirements.
• Ensure work complies with state, local, federal, and legal requirements; uphold high ethical standards and ensure adherence to JCI safety standards.
• Communicate process problems and systemic delivery issues to appropriate leadership.
• Partner with local market service managers to coordinate and support startups, warranty, and quoted non-PCAT work; ensure project owners attend routine service coordination meetings and provide proper turnovers.

Benefits

• Competitive salary.
• Paid vacation, holidays, and sick time; 15 days of vacation in the first year.
• Comprehensive benefits package including 401(k), medical, dental, and vision care, available day one.
• Extensive product and on-the-job/cross-training opportunities.
• Encouraging and collaborative team environment.
• Dedication to safety through the Zero Harm policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager