Branch Ops Manager

Distribution International•Pearl, MS

About The Position

The Branch Ops Manager leads and manages all branch operations and resources, with responsibility for achieving maximum profits consistent with the company’s business model. This management-level role oversees branch sales, administration, operating expenditures, and warehouse and shop activities. The manager uses processes, performance reports, data analysis, planning, budgeting, and financial controls to determine resources and support long-range planning, while partnering across the company to operate an effective business. The role manages the branch P&L and daily operations, maintains a hands-on leadership presence, and works toward financial and non-financial goals. It includes developing budgets and objectives, supporting sales and marketing strategy, monitoring performance metrics, implementing operational procedures, and driving continuous improvement. The manager also oversees employees and workplace culture, supports performance management and development, helps select candidates, and ensures safety policies and procedures are followed. This is a safety-sensitive position requiring local travel of less than 15%. Physical demands include prolonged standing and repetitive motions, bending, stooping, pushing, pulling, and lifting up to 50 pounds, depending on job duties.

Requirements

Minimum age of 18.
A valid driver’s license is required if operating a vehicle for company purposes.
3–5 years of supervisory experience in a related field.
Experience in sales and account management within the region, especially with General Contractors and an industrial customer base.
Solid understanding of P&L management to achieve business plans and financial targets.
Highly developed verbal, written, and auditory communication skills.
Strong negotiation and problem-solving skills.
Proficiency with Microsoft Office Suite.
Bachelor’s degree preferred, or equivalent job experience.
Ability to meet the role’s physical requirements, including prolonged standing, repetitive motions, bending, stooping, pushing, pulling, and lifting up to 50 pounds, depending on job duties.
Ability to travel locally; required travel is less than 15%.

Nice To Haves

Insulation or related materials product knowledge.
Bachelor’s degree.

Responsibilities

Direct and manage all branch operations and resources, including sales, administration, operating expenditures, and warehouse and shop activities.
Manage the branch P&L and overall operations, using management tools, reports, analysis, budgeting, and financial controls to plan resources and support long-range planning.
Achieve the company’s financial and non-financial goals and objectives.
Assist in formulating and implementing the branch’s marketing and sales strategy.
Design, implement, and monitor key performance metrics and develop annual branch budgets aligned with company strategy.
Communicate and implement company operational procedures to promote operational and administrative efficiency.
Participate in long-range planning, establish short-term branch objectives, and coordinate branch personnel.
Provide sales management to branch sales personnel and work to bolster sales team performance and customer relationships.
Coordinate with other branches and departments to facilitate effective handling of customer orders and secure support from company personnel for sales.
Interact with and entertain customers personally or assign others to do so as needed.
Drive continuous improvement in branch activities using lean tools and action plans as needed.
Maintain a positive workplace culture and a hands-on leadership relationship within the branch.
Review employee performance using the established performance management system and help identify and provide training, mentoring, and growth opportunities.
Ensure safety regulatory policies and procedures are implemented and maintained.
Review vacation requests and approve shift schedules.
Review and approve subordinates’ expense reports.
Partner with the Talent Acquisition Manager to interview and select candidates for vacancies.
Manage all branch employees, including exempt, non-exempt, and nonunion employees.
Perform other duties and responsibilities as assigned.

Benefits

Base plus bonus package and competitive compensation.
Medical, dental, and vision insurance.
Strive Wellness Program.
401(k) matching.
Paid holidays and paid time off (PTO).
AssuredExcellence® minimal-to-no-cost medical care and prescription drugs.
Flexible Spending Accounts (FSA) for healthcare and dependent care.
Health Spending Account (HSA) with employer contribution.
Life and disability insurance.
Employee Assistance Program (EAP), including counseling and family, legal, and financial resources.
Employee referral bonus.
Paid military leave.
Tuition reimbursement.
Length of Service Award.