Branch Operations Associate Manager La Cienega Corridor District

Wells Fargo & Company•Los Angeles, CA

8d•$27 - $41•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function risk and operations to deliver strong customer service and colleague experience while ensuring timely, high-quality, compliant work. The associate manager oversees the teller line’s schedule and daily operations, performs operational and customer-support tasks, and makes day-to-day decisions and resolves issues under the direction of regional banking management. The position involves engaging directly with customers, building relationships, resolving or escalating concerns, and connecting customers with relevant technology and services. It also includes coaching and developing a diverse team, managing people and financial resources for branch operations, contributing ideas to improve service and performance processes, and supporting talent development and hiring. This Loan Originator-designated role may involve assessing customer needs and referring customers interested in dwelling-secured products to a SAFE team member; the associate manager does not take applications or offer or negotiate transaction terms. The role is subject to applicable Loan Originator qualification and ongoing regulatory requirements. The schedule may include most Saturdays.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping with issue resolution, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
At least 1 year of leadership experience.
Ability to work a schedule that may include most Saturdays.
Loan Originator candidates must meet Consumer Financial Protection Bureau qualification requirements and Wells Fargo policies, including applicable financial responsibility, character, general financial fitness, and criminal background standards; ongoing regulatory screening may also apply.
This position is not eligible for Visa sponsorship.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to deliver strong customer service by listening, efficiently eliciting information, understanding complex issues, and resolving them.
Customer service, operations, or financial services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge and understanding of banking laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills.
Relevant military experience with military protocols and instructions, enlisted evaluations, or officer and leadership reporting.
Relevant military experience in personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations, ensuring timely completion, quality, compliance, and a strong customer and colleague experience.
Provide feedback and ideas to improve customer service, colleague experience, performance management processes, and related tools.
Perform operational and customer-support tasks.
Provide excellent customer service, engage customers in conversations, and build relationships.
Manage the teller line schedule and daily operations.
Make decisions and resolve daily teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Support customers and employees in resolving or escalating concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers.
Coach, motivate, and develop a diverse team of direct reports to achieve their potential and business objectives.
Manage allocation of people and financial resources for branch operations.
Mentor direct reports, guide talent development, and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member without taking an application or offering or negotiating transaction terms.
Follow applicable risk and compliance programs, policies, procedures, escalation, and remediation requirements.