Branch Operations Associate Manager La Cienega Corridor District

Wells Fargo Bank•Beverly Hills, CA

7d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function risk and operations to support excellent customer service and colleague experience, while ensuring timely, high-quality, compliant work. The associate manager oversees the teller-line schedule and daily operations, resolves operational issues under regional banking management direction, and supports customers and employees with concerns or complaints. The position also includes customer interaction, operational support, team coaching and development, and management of branch-operations people and financial resources. This Loan Originator (LO) position may involve assessing customer needs and referring customers interested in a dwelling-secured product to a SAFE team member. The role may assist customers but may not take an application or offer or negotiate terms of a dwelling-secured transaction. LO qualification requirements apply, including financial responsibility, character, general financial fitness, and criminal background standards, as well as ongoing regulatory requirements. A current credit report is used to assess financial responsibility and credit fitness; a credit score is not part of the evaluation. The schedule may include most Saturdays. The listed posting locations are Wilshire Crescent, Beverly Hills, California, and Wilshire Westwood, Los Angeles, California. The position is not eligible for Visa sponsorship. The listed base pay range is $26.75–$40.50; eligible employees may also be eligible for incentive opportunities. Positions may not be available at every branch location listed.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping with issue resolution, or equivalent experience demonstrated through work, training, military experience, or education.
At least 1 year of leadership experience.
Ability to work a schedule that may include most Saturdays.
LO positions must meet Consumer Financial Protection Bureau qualification requirements and applicable Wells Fargo policies, including financial responsibility, character, general financial fitness, and criminal background standards; ongoing regulatory requirements and additional screening may apply.
Must meet applicable employment and education verification requirements.
Not eligible for Visa sponsorship.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, understanding complex customer issues, and resolving them.
Customer service, operations, or financial-services management experience in a high-volume, fast-paced, changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge and understanding of banking-industry laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience, including working with military protocol and instructions, enlisted evaluations, or officer/leadership reporting.
Relevant military experience in personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations to deliver strong customer service and colleague experience and ensure timely, quality, compliant work.
Provide feedback and ideas to improve customer service, colleague experience, and performance-management processes and tools.
Perform operational and customer-support tasks and interact directly with customers.
Engage customers in conversations, build relationships, and provide excellent customer service.
Manage the teller-line schedule and daily operations.
Make decisions and resolve teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Support customers and employees in resolving or escalating concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers.
Coach, motivate, and develop a diverse team of direct reports to meet business objectives and reach their potential.
Manage the allocation of people and financial resources for branch operations.
Mentor and guide direct reports’ development and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking an application or offering or negotiating transaction terms.
Follow applicable risk and compliance programs, policies, procedures, escalation, and remediation requirements.