Sales Operations Manager, Footwear

American Exchange Group • New York, NY

10d • $100,000 - $130,000 • Onsite

About The Position

American Exchange Group is seeking a highly motivated, detail-oriented Manager of Sales Operations for its footwear business. The role oversees the end-to-end sales order process, manages a small team, optimizes sales performance, and aligns sales with inventory and logistics. The position works onsite at the company’s New York City headquarters 4–5 days per week. The anticipated base salary is $100,000–$130,000 annually; actual compensation depends on factors including experience, skills, education, internal equity, and location.

Requirements

• Strong proficiency in Microsoft Excel, including pivot tables, V-lookups, and dashboards.
• Experience with ERP systems; Infor M3 is preferred but not required.
• Proven team management experience, including the ability to coach, lead, and inspire.
• Strong analytical, organizational, and communication skills.
• Ability to work cross-functionally and build effective relationships with internal and external partners.

Nice To Haves

• Footwear or apparel industry experience is strongly preferred.
• Experience with Infor M3 ERP is preferred but not required.

Responsibilities

• Oversee the sales order entry process, ensuring accuracy and timeliness.
• Lead, develop, and support 1–2 direct reports, promoting accountability and high performance.
• Analyze sales data to identify trends, improve processes, and support strategic decision-making.
• Review and control inventory management processes to support product availability and fulfillment and reduce excess inventory.
• Enhance and maintain sales and inventory reporting to provide actionable insights to internal stakeholders.
• Manage the relationship with the warehouse to ensure effective coordination and communication.
• Ensure orders move efficiently through picking and shipping and are shipped within the defined ship window.
• Support revenue maximization and operational efficiency across wholesale, DTC, and e-commerce channels.
• Identify opportunities to streamline sales processes and improve the customer order experience.
• Support the business with special projects as needed.

Benefits

• Comprehensive health and wellness benefits, including medical, dental, vision, and supplemental insurance.
• 401(k) retirement savings plan with company match.
• Paid time off and paid holidays.
• Half-day Fridays with shortened hours during summer and winter seasons.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Tax-free commuter benefits.
• Exclusive employee merchandise discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed