Sales Operations Assistant, Footwear

American Exchange Group • New York, NY

9d • Onsite

About The Position

American Exchange Group is seeking a highly organized, detail-oriented Assistant, Sales Operations to support day-to-day sales order and operations processes for its Footwear business. The position works closely with Sales, Warehouse, Inventory, and Logistics teams to ensure orders are accurately entered, efficiently processed, and shipped within established timelines. The ideal candidate is hands-on, comfortable working with data and Excel, and able to manage multiple priorities in a fast-paced environment.

The role includes supporting sales order entry and review, tracking orders through fulfillment, coordinating with internal teams, monitoring ship windows, assisting with inventory tracking and reporting, and maintaining sales and inventory reports. The assistant also supports customer inquiries, helps keep internal system information accurate and current, contributes to process improvements, and takes on additional administrative and operational projects as needed.

The role is onsite at the company’s New York City headquarters 4–5 days per week. The anticipated base salary is $67,000–$75,000 annually, with actual compensation determined by factors including experience, skills, education, internal equity, and location.

Requirements

• 1–3 years of experience in sales operations, sales support, order management, customer service, or a related role.
• Strong Microsoft Excel skills, including VLOOKUP/XLOOKUP, pivot tables, and basic reporting.
• Experience with an ERP system.
• Strong attention to detail and accuracy.
• Excellent organizational and follow-up skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Comfort working with numbers, reports, and large amounts of data.
• Team-oriented approach and ability to work effectively across multiple departments.
• Proactive, hands-on approach to problem solving.

Nice To Haves

• Experience with Infor M3 ERP; preferred but not required.
• Footwear, apparel, accessories, or consumer products experience; strongly preferred.

Responsibilities

• Assist with sales order entry, ensuring orders are entered accurately and on time.
• Review customer orders for accuracy, including quantities, pricing, ship dates, and other requirements.
• Track orders throughout fulfillment and follow up on outstanding issues.
• Partner with Warehouse and Logistics teams to help orders move efficiently through picking, packing, and shipping.
• Monitor ship windows and communicate potential delays or issues to appropriate internal teams.
• Assist with inventory tracking and reporting, including identifying inventory availability and potential shortages.
• Maintain and update sales and inventory reports for internal teams.
• Pull and organize sales reports and assist with analyzing sales data and trends.
• Use Excel to maintain spreadsheets, update reporting, and organize sales and inventory information.
• Assist the Sales team with customer inquiries, order updates, inventory questions, and other sales operations needs.
• Help ensure information is accurate and up to date across internal systems.
• Work cross-functionally with Sales, Warehouse, Inventory, Logistics, and other internal teams to resolve order and fulfillment issues.
• Assist with identifying process improvement opportunities and making the sales order workflow more efficient.
• Support the Sales Operations team with additional administrative and operational projects as needed.

Benefits

• Comprehensive health and wellness benefits, including medical, dental, vision, and supplemental insurance.
• 401(k) retirement savings plan with company match.
• Generous paid time off (PTO) and paid holidays.
• Half-day Fridays with shortened hours during the Summer and Winter seasons.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Tax-free commuter benefits.
• Exclusive employee merchandise discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed