Sales Operations Assistant, Footwear
About The Position
American Exchange Group is seeking a highly organized, detail-oriented Assistant, Sales Operations to support day-to-day sales order and operations processes for its Footwear business. The role works closely with Sales, Warehouse, Inventory, and Logistics teams to ensure orders are entered accurately, processed efficiently, and shipped within established timelines. The ideal candidate is hands-on, comfortable working with data and Excel, and able to manage multiple priorities in a fast-paced environment. The position is onsite four to five days a week at the company’s New York City headquarters. It supports order entry and review, fulfillment tracking, inventory and sales reporting, customer inquiries, cross-functional issue resolution, and process improvement. The anticipated base salary is $67,000–$75,000 annually; actual compensation depends on factors including experience, skills, education, internal equity, and location.
Requirements
- 1–3 years of experience in sales operations, sales support, order management, customer service, or a related role.
- Strong Microsoft Excel skills, including VLOOKUP/XLOOKUP, pivot tables, and basic reporting.
- Experience with an ERP system.
- Strong attention to detail and accuracy.
- Excellent organizational and follow-up skills.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Comfort working with numbers, reports, and large amounts of data.
- Team-oriented approach and ability to work effectively across multiple departments.
- Proactive, hands-on approach to problem solving.
Nice To Haves
- Experience with Infor M3 ERP (preferred, but not required).
- Footwear, apparel, accessories, or consumer products experience.
Responsibilities
- Assist with sales order entry, ensuring orders are entered accurately and on time.
- Review customer orders for accuracy, including quantities, pricing, ship dates, and other requirements.
- Track orders through fulfillment and follow up on outstanding issues.
- Partner with Warehouse and Logistics teams to support efficient picking, packing, and shipping.
- Monitor ship windows and communicate potential delays or issues to appropriate internal teams.
- Assist with inventory tracking and reporting, including identifying availability and potential shortages.
- Maintain and update sales and inventory reports for internal teams.
- Pull and organize sales reports and assist with analysis of sales data and trends.
- Use Excel to maintain spreadsheets, update reporting, and organize sales and inventory information.
- Assist the Sales team with customer inquiries, order updates, inventory questions, and other sales operations needs.
- Help ensure information is accurate and current across internal systems.
- Work across Sales, Warehouse, Inventory, Logistics, and other internal teams to resolve order and fulfillment issues.
- Assist in identifying process improvements and making the sales order workflow more efficient.
- Support the Sales Operations team with additional administrative and operational projects as needed.
Benefits
- Comprehensive health and wellness benefits, including medical, dental, vision, and supplemental insurance.
- 401(k) retirement savings plan with company match.
- Generous paid time off and paid holidays.
- Half-day Fridays with shortened hours during summer and winter seasons.
- Health Savings Account (HSA).
- Flexible Spending Account (FSA).
- Tax-free commuter benefits.
- Exclusive employee merchandise discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
