Deputy Operations Service Delivery Manager (SDM)

Leidos•Shiloh, IL

11d•$92,300 - $166,850•Onsite

About The Position

Leidos is seeking an experienced Operations Deputy Service Delivery Manager to work onsite at Scott Air Force Base in Illinois, supporting the Defense Information Systems Agency (DISA). DISA provides critical Defense Information Systems Network services to the Department of War and national security organizations worldwide. The role supports a geographically dispersed team of more than 240 professionals delivering 24x7x365 mission-critical services through network monitoring, incident management, service restoration, and infrastructure sustainment. As a key leader on a high-visibility DISA program, the Deputy Operations Service Delivery Manager supports operational execution, workforce performance, customer relationships, contractual performance, and continuous improvement across a complex, globally distributed network environment. The position also supports the Service Delivery Manager in shaping operational strategy and delivering measurable mission outcomes. Occasional travel may be required for operational and customer engagements.

Requirements

Proven experience managing mission-critical, 24x7 NOC or enterprise network operations.
Demonstrated success leading large, geographically dispersed technical teams and driving accountability and operational performance.
Experience directing contractor personnel, managing technical activities, and ensuring compliance with contractual performance requirements.
Strong knowledge of incident, problem, and trouble management, service restoration, continuity of operations, and ITIL best practices.
Working knowledge of enterprise network architectures and protocols, including BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, and VRF.
Experience recruiting, training, mentoring, and retaining high-performing technical personnel.
Excellent communication, presentation, and interpersonal skills, including success engaging senior leadership and Government customers.
Ability to independently assess operational challenges, prioritize competing demands, mitigate risks, and implement effective solutions.
Self-motivated, results-driven leadership and ability to operate independently in a fast-paced, mission-critical environment.
Active DoD Secret clearance with eligibility for TS/SCI.
BA/BS or equivalent experience with 5+ years of relevant experience, or an MS with 3+ years of relevant experience.

Nice To Haves

Experience working with ServiceNow.
ITIL certification.
DoD 8570 certification at IAT level II, Security+ CE.

Responsibilities

Support the Service Delivery Manager in planning, coordinating, and executing operations to meet mission objectives and contractual requirements.
Oversee daily NOC operations, functional leaders, and technical personnel to ensure mission readiness and operational excellence.
Manage recruitment, staffing, training, performance evaluations, employee development, recognition, compensation recommendations, and disciplinary actions.
Monitor SLAs, performance metrics, and contractual requirements, and implement corrective actions to address deficiencies.
Support budget execution, resource allocation, staffing forecasts, and schedule management.
Identify, assess, and mitigate operational risks; resolve complex issues and execute corrective action plans.
Collaborate with Government customers, subcontractors, and stakeholders to resolve challenges and achieve mission priorities.
Provide operational updates, performance reports, and actionable recommendations to program leadership and Government stakeholders.
Manage concurrent activities, set priorities, and ensure timely execution of operational action plans.
Drive automation, enterprise monitoring enhancements, process standardization, and cost-saving initiatives to improve NOC efficiency and mission performance.