Deputy Operations Service Delivery Manager (SDM)

Leidos•Shiloh, IL

9d•Onsite

About The Position

Leidos is seeking a Deputy Operations Service Delivery Manager to work onsite at Scott Air Force Base, Illinois, supporting the Defense Information Systems Agency (DISA). DISA provides Defense Information Systems Network services to the Department of War and national security organizations worldwide. The geographically dispersed operations team of more than 240 professionals provides 24x7x365 mission-critical support, including network monitoring, incident management, service restoration, and infrastructure sustainment. The Deputy Operations Service Delivery Manager is a key leader on a high-visibility DISA program, helping direct operational execution, improve workforce performance, strengthen customer relationships, and promote innovation and continuous improvement. The role supports operational strategy, contractual performance, and measurable mission outcomes across a complex, globally distributed network environment. Occasional travel may be required for operational and customer engagements.

Requirements

Proven experience managing mission-critical, 24x7 NOC or enterprise network operations.
Demonstrated success leading large, geographically dispersed technical teams and driving accountability and operational performance.
Experience directing contractor personnel, managing technical activities, and ensuring compliance with contractual performance requirements.
Strong knowledge of incident, problem, and trouble management, service restoration, continuity of operations, and ITIL best practices.
Working knowledge of enterprise network architectures and protocols, including BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, and VRF.
Experience recruiting, training, mentoring, and retaining high-performing technical personnel.
Excellent communication, presentation, and interpersonal skills, including demonstrated success engaging senior leadership and Government customers.
Ability to independently assess operational challenges, prioritize competing demands, mitigate risks, and implement effective solutions.
Self-motivated, results-driven leadership; ability to operate independently in a fast-paced, mission-critical environment.
Active DoD Secret clearance with eligibility for TS/SCI.
BA/BS or equivalent experience with 5 or more years of relevant experience, or an MS with 3 or more years of relevant experience.

Nice To Haves

Experience working with ServiceNow.
ITIL certification.
DoD 8570 certification at IAT level II, such as Security+ CE.

Responsibilities

Support the Service Delivery Manager in planning, coordinating, and executing operations to meet mission objectives and contractual requirements.
Oversee daily NOC operations, functional leaders, and technical personnel to ensure mission readiness and operational excellence.
Manage recruitment, staffing, training, performance evaluations, employee development, recognition, compensation recommendations, and disciplinary actions.
Monitor SLAs, performance metrics, and contractual requirements, and implement corrective actions to address deficiencies.
Support budget execution, resource allocation, staffing forecasts, and schedule management.
Identify, assess, and mitigate operational risks; resolve complex issues and execute corrective action plans.
Collaborate with Government customers, subcontractors, and stakeholders to resolve challenges and achieve mission priorities.
Provide operational updates, performance reports, and actionable recommendations to program leadership and Government stakeholders.
Manage concurrent activities, establish priorities, and ensure timely execution of operational action plans.
Drive automation, enterprise monitoring enhancements, process standardization, and cost-saving initiatives to improve NOC efficiency and mission performance.