Operations Manager Jobs

About The Position

Requirements

• 8–12 years of progressive leadership in home services or a closely related field-service business, with proven P&L or operational ownership.
• A track record of measurable results in areas such as growth, profitability, retention, and customer satisfaction.
• Strategic thinking combined with disciplined execution and the ability to translate goals into weekly actions.
• Comfort working with data, identifying insights, making decisions, and adjusting quickly.
• High emotional intelligence, including the ability to read people, give direct feedback with care, and influence beyond direct reports.
• Clear, confident communication with technicians, executives, and customers.
• Strong organization and the ability to manage competing priorities.
• Proficiency with Microsoft Office and field-service management software such as ServiceTitan.
• A strong sense of ownership, integrity, and commitment to doing right by customers and the team.

Responsibilities

• Take full accountability for Denver operations performance, including revenue, margin, productivity, and customer experience.
• Set and cascade annual revenue goals, KPIs, and incentive structures, and maintain the operating cadence needed to achieve them.
• Lead, coach, and develop Field Managers, Dispatch, and a team of skilled professionals.
• Equip managers to make informed decisions using sales data, technician feedback, and clear accountability.
• Maintain a visible field presence through regular ride-alongs and job-site visits to uphold standards.
• Partner with Sales, Marketing, Customer Service, HR, and Finance to improve scheduling, lead flow, and handoffs.
• Monitor marketing return on investment to support efficient, profitable growth in the Denver market.
• Support vendor discussions and negotiations.
• Recruit, retain, and develop top performers and build a culture employees are proud to be part of.

Benefits

• Salary range of $100,000–$130,000 plus bonus.
• Three Kaiser medical plans, including a 100% company-paid option.
• Dental and vision insurance.
• Voluntary life insurance and accident coverage options.
• Company-paid short-term disability, long-term disability, and basic life insurance.
• Employee assistance programs.
• 401(k) plan with 4% company match.
• Paid vacation and paid sick time.
• Maternity and paternity pay.
• Bereavement pay.
• Company-paid uniforms.
• Tool account program.